Regina Powell
Philadelphia
Summary
Dependable Patient Service Associate with an excellent tract record of successfully handling busy medical office task to serve a diverse population. Career minded and organized professional skilled in maintaining patients accounts, registration, scheduling, and verifying insurance. Familiar with medical and clerical terminology coupled with proficiency in EPIC and Microsoft office . Knowledgeable in Medical Records and office equipment.
Overview
11
11
years of professional experience
Work History
Patient Service Associate
Penn Medicine: University Of Pennsylvania Health System
10.2022 - Current
- Verify patient insurance eligibility and entered patient information into EPIC system.
- Answer incoming calls, scheduled appointments and filed medical records.
- Provide excellent customer service to patients and medical staff.
- Greets and assisted patients with check-in procedures.
- Processes payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Associate
Home Depot
10.2014 - Current
- Assists a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handles concerns quickly and escalate major issues to supervisor.
- Handle billing and payment issues following guidelines, resolving disputes properly.
- Collects and return unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Medical Records Clerk
Penn Medicine: University Of Pennsylvania Health System
10.2012 - 12.2014
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
Associate of Arts - Science Education
Community College of Philadelphia
Philadelphia, PA07.2007
Skills
- Dependable and Reliable
- Self-Motivated
- Analytical and Critical Thinking
- Interpersonal Communication
- Problem-Solving
- Attention to Detail
- Good Telephone Etiquette
- Written Communication
- Excellent Communication
- Data Entry
- Cultural Awareness
Timeline
Patient Service Associate
Penn Medicine: University Of Pennsylvania Health System
10.2022 - Current
Customer Service Associate
Home Depot
10.2014 - Current
Medical Records Clerk
Penn Medicine: University Of Pennsylvania Health System
10.2012 - 12.2014
Associate of Arts - Science Education
Community College of Philadelphia
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