Reginald Simms Jr
Philadelphia
Summary
Results-driven Operations and Collections Leader with over 10 years of experience in revenue recovery and workflow optimization. Skilled in negotiation, customer communication, and data-driven decision-making, leading to streamlined processes and enhanced compliance. Exceeded performance targets through strategic problem-solving and disciplined management, focused on continuous improvement and financial growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Contract Closeout Specialist
VisionCorps
Lancaster
09.2024 - Current
- Prepare accurate and audit-ready closeout documentation for contracting officer review, ensuring compliance with federal and internal standards.
- Executed contract closeout lifecycle per organizational SOPs, regulatory requirements, and contracting officer directives to ensure compliance.
- Managed high-volume, time-sensitive closeout tasks with accuracy and responsiveness, supporting timely contract completion.
- Process de-obligation modifications and reconcile financial and contractual data to support accurate final reporting.
- Develop and implement new SOPs for medical contract closeouts, improving efficiency, consistency, and compliance.
- Maintain organized archival systems to ensure audit readiness and transparent documentation practices.
- Produced weekly reports on contract status, pending actions, and key performance metrics to facilitate informed decision-making.
Collection Manager
Medical Guardian
Philadelphia
01.2018 - 06.2024
- Led and developed a high-performing collections team through coaching, performance feedback, and targeted training.
- Supported staff in achieving and exceeding monthly collection goals through strategic guidance and workflow optimization.
- Trained collectors in communication, negotiation, and call-control techniques to enhance customer engagement.
- Monitored calls and audited quality to confirm compliance with company policies and industry regulations.
- Reduced compliance violations by reinforcing proper procedures and implementing corrective action plans.
- Supervised remote team of 15 representatives across domestic and international locations to maintain performance standards.
Collection Manager
Internet Order LLC
Philadelphia
02.2013 - 11.2017
- Investigated delinquent accounts, analyzed payment histories, and identified process improvements to enhance recovery rates.
- Implemented strategies that minimized bad-debt write-offs and strengthened overall collections performance.
- Managed payment posting processes from credit counseling agencies, attorneys, and third-party collection partners.
- Drafted correspondence to customers on past-due balances, disputes, and account resolutions to facilitate timely payments.
- Maintained accurate, compliant documentation of all collection activities in alignment with company policies.
- Trained and mentored new hires on collection procedures and compliance standards to enhance team effectiveness.
- Utilized Microsoft Office Suite, Excel, and collection management systems to track activity and support reporting needs.
Collections Assistant Manager
Monarch Recovery Management Inc.
Philadelphia
04.2008 - 01.2013
- Contributed to a 30% increase in team production output through coaching, workflow improvements, and performance monitoring.
- Negotiated payment arrangements and settlements to resolve delinquent accounts while maintaining compliance.
- Oversaw large workloads under tight deadlines, ensuring accuracy and professionalism throughout the collections process.
- Provided timely updates on account statuses to internal departments, external agencies, and vendor partners.
- Handled high-volume inbound and outbound calls in fast-paced call center using CUBS, auto-dialers, and other platforms to ensure efficient customer engagement.
- Performed skip-tracing activities to locate customers with outdated or missing contact information.
- Created detailed reports on past-due accounts and collection trends to inform leadership decisions and enhance operational strategies.
Education
Master of Business Administration (MBA) -
Lackawanna College
Scranton, PA12-2025
Bachelor of Arts (BA) - Business Administration
Peirce College
Philadelphia, PA12-2005
Skills
- Contract negotiation
- Contract oversight
- Compliance management
- Risk assessment
- Accounts receivable oversight
- Medical collections expertise
- Collection management
- Collection software proficiency
- Workflow optimization
- SOP development
- Budget oversight
- Vendor management
- CRM expertise
- Dialer systems
- Attention to detail
- Verbal and written communication
Certification
Six Sigma Yellow Belt Certification, 02/01/10
Skills Qualifications
Leadership development, Team coaching and performance support, Conflict management, Written and oral communication, Contract management and procurement processes, Workflow optimization and quality assurance, SOP development, Attention to detail, Interviewing and talent evaluation, Collections and account recovery, Accounts receivable management, Medical collections, Financial services support, Collection Software: FICO Debt Manager, Experian Tallyman, CARM-Pro, CRM: Salesforce, Zoho, Netsuite, Dialer Systems: Noble, Five9, LiveVox, MS Office Suite: Word, Excel, Outlook, PowerPoint
Timeline
Contract Closeout Specialist
VisionCorps
09.2024 - Current
Collection Manager
Medical Guardian
01.2018 - 06.2024
Collection Manager
Internet Order LLC
02.2013 - 11.2017
Collections Assistant Manager
Monarch Recovery Management Inc.
04.2008 - 01.2013
Master of Business Administration (MBA) -
Lackawanna College
Bachelor of Arts (BA) - Business Administration
Peirce College