Rena Carswell

• Directed food service operations for full-service internal cafe, serving over 150 staff daily.
• Specialized in operational efficiency and cost control through effective purchasing and budgeting practices.
• Implemented process improvements that reduced food waste and optimized daily workflows.
• Coordinated corporate hospitality and large-scale events for up to 500 guests, managing vendor contracts.
• Enhanced employee morale by consistently delivering high-quality food service and event experiences.
• Supervised daily operations to ensure adherence to quality standards and efficient workflow.
• Monitored inventory levels and placed orders to maintain adequate stock of supplies.
• Established health and safety protocols to comply with company guidelines.

Shipping & Logistics (Domestic & International):

• Managed the company's end-to-end logistics operations, demonstrating a strong knowledge of international shipping regulations and compliance.
• Developed and implemented safety protocols for all shipping and handling processes, and trained staff on procedures and compliance.
• Built strategic relationships with shipping and logistics partners to secure better pricing, and optimize delivery times.
• Tracked and monitored all shipments, proactively resolving delivery discrepancies, delays, and scheduling vendor pickups based on production demands.
• Organized storage areas to maximize movement and minimize labor, utilizing strong problem-solving skills to resolve unexpected logistical issues quickly and efficiently.

• Provided comprehensive, direct support and care for individuals with autism and other developmental disabilities in a professional setting.
• Administered medications safely and compliantly, ensuring adherence to prescribed regimens, and strict protocols.
• Developed and implemented Individualized Service Plans (ISPs), tailoring support to meet the unique needs and goals of each client.
• Monitored and documented the health, well-being, and behavioral changes of clients, reporting significant developments promptly to supervisors, and collaborating with healthcare professionals.
• Facilitated social interactions and activities, actively promoting peer engagement and community integration for participants.
• Assisted clients with all daily living activities, including personal care, hygiene, mobility support, and meal preparation.
• Trained new staff on established care techniques, medication protocols, and organizational procedures to ensure consistent, high-quality care.
• Maintained a clean, safe, and nurturing environment, and meticulously documented client progress and behaviors in daily logs.
• Key Skills: Medication Administration, Applied Behavioral Support, Individualized Care Planning, Crisis Intervention, Community Integration, Staff Training and Mentorship, Regulatory Compliance, Daily Documentation, Personal Care Assistance, and Developmental Disabilities Support.

• Managed the end-to-end processing of medical record requests from external healthcare providers, patients, and insurance company representatives.
• Utilized Electronic Health Record (EHR) systems to securely input, update, and confirm patient insurance, demographic, and health information with high accuracy.
• Conducted thorough reviews of records for completeness and accuracy prior to filing, and before transferring copies to authorized parties.
• Organized and maintained physical files by assigning appropriate labels and codes in accordance with departmental and compliance protocols.
• Pulled and transferred patient records, ensuring copies were verified to remove unnecessary details, and uphold patient privacy before release.
• Provided respectful and professional assistance to patients, staff members, and third-party callers while effectively answering and managing phone inquiries.
• Ensured the timely and accurate completion of death certificates as part of the records management process.

• Provided comprehensive, high-quality cleaning services for diverse environments, including private homes, corporate offices, and residential rooms/facilities.
• Performed general housekeeping duties, including sweeping, mopping, dusting, trash removal, and sanitization, to maintain a clean and hygienic environment.
• Monitored daily housekeeping operations to ensure that strict quality and safety standards were met across all work areas.
• Conducted deep cleaning and maintenance tasks, utilizing expert knowledge of appropriate supplies and techniques for various surfaces, to ensure spotless results.
• Performed light housekeeping and laundry services for assigned residents' rooms, ensuring comfort and high standards of the personal care environment.
• Maintained inventory management of cleaning supplies, and ensured work areas were cleaned before and after each shift, promoting proper housekeeping practices.
• Promptly and respectfully responded to and resolved customer and resident complaints regarding housekeeping services, ensuring full satisfaction.
• Prioritized attention to detail, security, and time management while working in both residential and commercial settings.