Renato Franklin
Pittsburgh
Summary
Proven Appointment Setter at Optimum Water Solutions, adept in Salesforce CRM and building client rapport, significantly enhanced sales revenue by securing key meetings. Mastered script memorization and telephone etiquette, surpassing call quotas and streamlining scheduling processes. Demonstrated exceptional multitasking and problem-solving, contributing to improved customer retention and lead generation.
Overview
5
5
years of professional experience
Work History
Appointment Setter
Optimum Water Solutions
01.2019 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Entered daily data in computer systems and documented office activities.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
- Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Collaborated effectively with cross-functional teams to gather information relevant to potential clients, strengthening the overall quality of outreach efforts.
- Displayed excellent problem-solving skills in addressing scheduling conflicts or other logistical challenges that arose during the appointment setting process.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Bachelor of Science - Bachelors of Science & Business
University of Phoenix
Pittsburgh01.2014
Skills
- Script Memorization
- Telephone Etiquette
- Positive Attitude
- Salesforce CRM
- Script Reading
- High-volume call environments
- Cold-calling
- Client Relationship Management
- Flexible Schedule
- Phone etiquette expert
- Time Management
- Setting appointments
- Computer Skills
- Clear Communication
- Attention to Detail
- Sales Support
- Empathy and patience
- Scheduling appointments
- Customer rapport
- Work Planning and Prioritization
- Overcoming Objections
- Lead Generation
- Natural Script Reading
- Marketing expertise
- Outbound Calling
- Goal-Oriented
- Preparing Correspondence
- Customer Retention
- Outgoing and Friendly
- Building rapport
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Mentor for new hires at previous employment PT Marking
I was appointed to help the trainees become acclimated to the sales floor and objections they may face during phone call, i also monitored their call in efforts to improve conversation, info and skills to enhance their efforts.
Timeline
Appointment Setter
Optimum Water Solutions
01.2019 - Current
Bachelor of Science - Bachelors of Science & Business
University of Phoenix
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