Rendell Rodriguez
Customer Service Specialist
San Francisco
Summary
A customer service professional with five years of experience and a strong drive for solving complex problems. Skilled in diplomacy, personable, and adept at handling sensitive situations. Highly organized, self-motivated, and prepared to excel in more challenging roles.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Chat Support Representative
Center Source
01.2024 - 12.2024
- I was in charge of providing live support, customer service and overall guidance for online casino players across the world.
Data Scout
Sports Data AG
11.2016 - 10.2021
- This position required me to attend sporting events and capture realtime statistical data from the games for various purposes for a remote client.
CS Agent
Foundever
05.2013 - 02.2016
- My primary task was to assist customers with technology related inquiries, mostly through the chat center.
Store Manager
Cell-Movil S.A.
08.2011 - 12.2012
- I was responsible for the wellbeing and proper functioning of the store, managing a robust inventory of cellphones, and handling general administrative duties for a subdistributor of Claro S.A.
Education
Bachelor of Science - Architecture (Not Finished)
Universidad Santa Maria La Antigua
Panama City 05.2001 -
Skills
- Problem Solving
- Creativity
- Fast Learner
- Communication
Certification
EF SET English Certificate, C2 Proficient.
References
Center Source: Esau Hernandez, Supervisor, 62885940.
Foundever: HR, 230-7300.
Timeline
Chat Support Representative
Center Source
01.2024 - 12.2024
EF SET English Certificate, C2 Proficient.
02-2023
Data Scout
Sports Data AG
11.2016 - 10.2021
CS Agent
Foundever
05.2013 - 02.2016
Store Manager
Cell-Movil S.A.
08.2011 - 12.2012
Bachelor of Science - Architecture (Not Finished)
Universidad Santa Maria La Antigua
05.2001 -
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