Renee Banks
Morris
Summary
Dynamic professional with experience at Chandler Hall Health Services, excelling in high-quality meal preparation and food safety. Proven customer service skills from SYKES, enhancing satisfaction ratings. Adept in cooking and organization, with a strong ability to collaborate and troubleshoot effectively, ensuring compliance and efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook
Chandler Hall Health Services
07.2024 - Current
- Assisted in meal preparation, ensuring adherence to food safety and sanitation standards.
- Provide high quality meals for senior residents in nursing home, hospice, independent living environments. Fast paced atmosphere, cooking food and processing it for consumption by elderly residents. Following strict state guidelines and tailoring daily menus for resident’s health needs.
- Operated kitchen equipment, gaining familiarity with tools and techniques essential for food production.
- Collaborated with team members to efficiently execute daily menu items during high-demand periods.
- Learned recipe execution and plating techniques to maintain presentation quality of dishes.
Remote Customer Service Representative
SYKES
08.2017 - 12.2021
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Assisted team members in troubleshooting complex issues to enhance service delivery.
- Implemented feedback strategies to improve customer satisfaction ratings consistently.
- Answering incoming customer calls for various clients like Apple, and Xbox. Helping customers troubleshoot their iPhones or Game Systems. Setting up repair appointments. Remotely guiding them through steps to retrieve lost passwords. Helping them with general problems they were having with their accounts.
Check Processor Remote
Vanguard
11.2020 - 08.2021
- Processed incoming checks efficiently, ensuring adherence to company protocols and compliance standards.
- Verified accuracy of checks and related documents, reducing errors through thorough review procedures.
- Utilized check processing software to streamline operations and improve processing time.
- Collaborated with team members to troubleshoot issues, enhancing overall workflow effectiveness.
- Processed deposits, address changes and transfers via online database. Worked closely with coworkers and supervisors via online chat and Microsoft teams meetings.
Education
Associates in Applied Technology - Media Arts
The Art Institute of Philadelphia
Philadelphia07-1995
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
Certification
ServSafe Food Manager
Timeline
Cook
Chandler Hall Health Services
07.2024 - Current
Check Processor Remote
Vanguard
11.2020 - 08.2021
Remote Customer Service Representative
SYKES
08.2017 - 12.2021
Associates in Applied Technology - Media Arts
The Art Institute of Philadelphia