Renee Fowler

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
• Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.
• Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
• Collaborated with other departments within bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
• Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Maintained friendly and professional customer interactions.
• Complied with regulatory guidelines and requirements.
• Submitted loan applications to underwriter for verification and recommendation.
• Complied with established internal controls and policies.

• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
• Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
• Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.

• Motivate team
• Drive consumer and business sales
• Educate team and engage
• Maintain active role in community
• Manage overall operation of branch
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Assessed employee performance and developed improvement plans.
• Consulted customers to boost product sales and services.
• Submitted loan applications to underwriter for verification and recommendation.
• Developed strategic plans for day-to-day financial operations.

Responsible for meeting and exceeding all sales goals

Grow Revenue Share

Grow Balance Sheet and Book Of Business

Responsible for obtaining new money

Loan / Account Origination both consumer and business

Operations of the branch

Coaching of employees and training

Customer Service Relations

Relationship Building

Compliance

• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
• Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
• Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Assisted customers with completing required forms for opening and closing bank accounts.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Presented new and additional products and services to existing customers.
• Responded to customer inquiries regarding new accounts and account services.
• Reconciled customer accounts and balanced daily transactions.
• Explained account terms and conditions to customers.

Teller Cross Trained

Loan / Account Origination

Meeting and exceeding sales goals

Customer Service

Customer Relationship Plans

Cross sell of bank products

Performed  hiring , training , staffing , and coaching of tellers

Maintained customer service standards

Teller drawer audits 

ATM balancing and fulfillment of two ATMS

Approved teller transactions

Ensured adherence to teller functions , policies , and procedures

Branch audit and operations

Resolved customer concerns and issues

Acting Assistant Office Manager responsible for growth , book of business , and balance sheet

Conducted branch huddles

Coached employees on cross selling and referrals

Mentored new employees to bank

Sent weekly and monthly reports to District Manager

Attended manager meetings and conference calls

Top performer in book of business and balance sheet growth

Loan Underwriter within banks footprint of 16 states

Provided guidance to branch employees on entering and structuring loan applications

Assisted branch employees with policy guidelines and procedures

Responsible for knowing all promotions going on within all 16 individual states of banks footprint

Adhered to compliance standards and operations

Acting Office Manager making decisions consisting of teller check holds , refunds , and teller over rides

Coaching of new employees to bank

Series 6 and 63 licensed along with life and health individual license

Staffing schedules

Responsible for meeting and exceeding all branch goals

Compliance

Customer Service standards

Responsible for branch Book Of Business and Balance Sheet

Referrals to bank partners

Networking with current business customers both current and new

Responsible for sending weekly and monthly reports to District Manager , and attending manager meetings and conference calls

Assisted branch staff with how to cross sell and make referrals