Renee Morris
Danville
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
A Bridge to Independence
Middletown
04.2024 - Current
- helps individuals access the supports and services they need to live independently.
- Linking individuals with relevant community resources, including medical providers, social services, and other supports.
- Assists individuals with accessing services to maintain their independence in the community, including home health, personal care, and other support services.
- Provided customer service to ensure client satisfaction.
- Ensured compliance with all relevant regulations pertaining to service operations.
Pittsburgh Office Manager/ Staffing Coordinator
HELPING HANDS HOME HEALTH
Pittsburgh
11.2023 - 04.2024
- Running the office.
- Hiring new caregivers.
- Bringing on new clients on.
- Marketing
Resident Assistant
Heritage Springs Memory Care Lewisburg
Lewisburg
10.2023 - 11.2023
- Help with clients ADL's and bathing
Intake Coordinator
White Deer Run
Allenwood
02.2021 - 09.2023
- Admitting them into the Facility.
- Making sure all consents are sign.
Supervisor
Independent Home Health Care
Milton
01.2023 - 07.2023
- Answering phones, scheduler
- Running the office dealing with bringing on new customers.
- Bringing on new caregivers.
- Emailing back to service coordinators about the clients and running operations of the office.
Supervisor
Family Care Home Health Agency, LLC
Bloomsburg
11.2021 - 11.2022
- I was the lead staffing coordinator til March and the was promoted to supervisor.
- Answering phones, scheduler
- Running the office dealing with bringing on new customers.
- Bringing on new caregivers.
- Emailing back to service coordinators about the clients and running operations of the office.
Scheduling Coordinator
VA Health Systems
State College
07.2021 - 11.2021
- Schedule nursing to patients
Nursing Assistant
Geisinger
Danville
12.2019 - 08.2020
- Completed documentation for management review in epic.
- Assisted patients with daily hygiene, including dental and mouth care, bath functions and hair care.
- Changed bed linens and ensured patient comfort.
- Built strong relationships with patients to deliver emotional support and companionship.
- Maintained a clean, safe and well-organized patient environment.
- Checking vitals.
Education
Medical Billing And Coding - Medical Billing And Coding
Berks Technical Institute
Lewisburg, PA04-2025
High school diploma - business and technology
Columbia Montour Area Vocational Technical School
Bloomsburg, PA06-2011
Skills
- Scanning
- Data entry
- Scheduling
- Data management
- Nursing
- Vital Signs
- Writing Skills
- Public Speaking
- Epic
- Banking
- Leadership
- Documentation review
- Conflict management
- Supervising experience
- Office management
- Clerical experience
- Team management
- Human resources
- Employment & labor law
- Microsoft Access
- Sales management
- Sales
- Inside sales
- Customer relationship management
- Training & development
- Door-to-door
- Google Docs
- Marketing
- Operating systems
- Relationship management
- Bookkeeping
- Payroll
- Customer service
- Communication skills
- Driving
- AS400
- Computer skills
- Logistics
- Management
- Microsoft Office
- Time management
- Microsoft Excel
- Organizational skills
- Analysis skills
- Customer support
- Manufacturing
- GPS
- CRM software
- Restaurant experience
- Home & community care
- Microsoft Outlook
- Dealership experience
- Microsoft Powerpoint
- Project management
- Purchasing
- Data analysis skills
- SAP
- Patient monitoring
- Financial services
- Account management
- Warehouse management system
- HR sourcing
- ATS
- Interviewing
- Forklift
- Adobe Acrobat
- Typing
- Microsoft Word
- Administrative experience
- Windows
- Salesforce
- Quality assurance
- Recruiting
- QuickBooks
- Schedule management
- Hospitality
- Strong verbal communication
- Conflict resolution
- Powerful negotiator
- Skilled in scheduling and Microsoft
- Team leadership
- Self-motivated
- Document scanning
- Extremely organized
- Staff development
- Materials preparation
- Scheduling appointments
- Medical billing
- Regulatory compliance
- EPIC charting
- Effective communication
- Meeting facilitation
Certification
- CPR
- AED Certification
- Driver's License
Personal Information
Title: Supervisor
References
References available upon request.
Timeline
Service Coordinator
A Bridge to Independence
04.2024 - Current
Pittsburgh Office Manager/ Staffing Coordinator
HELPING HANDS HOME HEALTH
11.2023 - 04.2024
Resident Assistant
Heritage Springs Memory Care Lewisburg
10.2023 - 11.2023
Supervisor
Independent Home Health Care
01.2023 - 07.2023
Supervisor
Family Care Home Health Agency, LLC
11.2021 - 11.2022
Scheduling Coordinator
VA Health Systems
07.2021 - 11.2021
Intake Coordinator
White Deer Run
02.2021 - 09.2023
Nursing Assistant
Geisinger
12.2019 - 08.2020
Medical Billing And Coding - Medical Billing And Coding
Berks Technical Institute
High school diploma - business and technology
Columbia Montour Area Vocational Technical School
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