Renee Salmon

Collections Specialist I&II

Wells Fargo

08.1986 - 02.2012

Worked in call center environment handling manual and automatically dialed outbound calls.
Negotiated to collect balance in full.
Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Processed payments and applied to customer balances.
Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Maintained high volume of calls and met demands of busy and productive group.
Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
Researched accounts and completed due diligence to resolve collection problems.
Counseled debtors on payment options and arranged installment agreements.
Used skip tracing and other techniques to locate debtors.
Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Trained new team members on scripts, company services, and collection strategies.
Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.