Summary
Overview
Work History
Education
Skills
Timeline
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Renee Smith

Clarksville

Summary

Dynamic Online Store Manager at Bee Graphix with a proven track record in boosting online sales through innovative merchandising strategies and exceptional customer service. Skilled in performance reporting and staff coaching, I excel at optimizing website functionality and enhancing user experience, fostering long-term customer relationships while driving team success.

Overview

23
23
years of professional experience

Work History

Online Store Manager

Bee Graphix: A Creative Apparel Company
08.2024 - Current
  • Managed seasonal promotions effectively by planning ahead for product availability and adjusting marketing tactics accordingly.
  • Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
  • Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
  • Enhanced site search functionality for easier product navigation and better user experience.
  • Collaborated with graphic designers on visually appealing website layouts that increased user engagement.
  • Optimized website performance for improved customer experience and higher conversion rates.
  • Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
  • Analyzed sales data to identify trends, forecast future demand, and make informed purchasing decisions.
  • Provided superior and individualized customer service.
  • Responded to internet inquiries and phone calls in timely matter.
  • Updated company website with deals and product packages.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Personnel Manager

171 Air Refueling Wing
01.2012 - 08.2024
  • Collaborated with department heads to address staffing needs proactively, optimizing productivity across the organization.
  • Mediated conflict resolution sessions between employees as needed, fostering a harmonious work environment built on mutual respect.
  • Managed employee gatherings to elevate workplace atmosphere.
  • Created successful orientation protocols for newcomers, facilitating smooth assimilation into organizational ethos.
  • Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
  • Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.
  • Guided senior leaders on effective employee corrective measures.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Oversaw evaluations of more than 400 staff members.
  • Developed strategies to enhance procedural effectiveness in programs and information management.

Finance Technician

171 Air Refueling Wing
12.2001 - 01.2012
  • Coordinated efforts with the finance team to streamline workflows, improving overall departmental productivity levels.
  • Collaborated with cross-functional teams to develop strategies for revenue growth and cost control.
  • Improved cash flow with timely invoicing and diligent follow-up on outstanding payments.
  • Ensured regulatory compliance by staying up-to-date on industry standards and applying best practices in daily operations.
  • Supported annual audit preparation, ensuring thorough documentation and compliance with regulations.
  • Facilitated month-end closing procedures, ensuring accurate financial statements within tight deadlines.
  • Demonstrated commitment to professional development by attending industry conferences, participating in training workshops, and obtaining relevant certifications.
  • Enhanced financial reporting accuracy through regular reconciliation of accounts and attention to detail.
  • Maintained strong relationships with clients by providing exceptional customer service in resolving billing issues or inquiries.
  • Contributed to successful financial audits by preparing detailed supporting schedules and addressing auditor inquiries promptly.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Managed office inventory and ordered new supplies when items were running low.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Developed and delivered training on innovative programs.

Education

Associate Degree - Finance

Community College of The Air Force
Montgomery, AL

Associate Of Science - Information Management

Community College of The Air Force
Montgomery, AL

Skills

  • Merchandising strategies
  • Performance reporting
  • Staff coaching
  • Website maintenance
  • Project management experience
  • Account development
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Staff training and development
  • Goal setting and achievement
  • Interpersonal skills
  • Analytical thinking
  • Professionalism

Timeline

Online Store Manager

Bee Graphix: A Creative Apparel Company
08.2024 - Current

Personnel Manager

171 Air Refueling Wing
01.2012 - 08.2024

Finance Technician

171 Air Refueling Wing
12.2001 - 01.2012

Associate Degree - Finance

Community College of The Air Force

Associate Of Science - Information Management

Community College of The Air Force

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Renee Smith