Renee Staff

Teller

NBT Bank

10.2005 - Current

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Educated customers on use of banking website and mobile apps.
Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Monitored and reported suspicious activity in line with bank security policies.
Maintained accurate records of customer transactions in line with bank procedures.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Identified sales opportunities and referred customers to branch partners in financial services.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Enhanced customer experience by efficiently processing transactions and addressing inquiries.
Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
Increased customer satisfaction through friendly interactions and resolving issues promptly.
Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Fostered positive banking experience, helping customers with account management and service selection.
Assisted customers in understanding banking products, leading to increased uptake of services.
Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Reinforced customer trust by providing accurate account information and transaction confirmations.
Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
Enhanced team knowledge by sharing best practices in cash handling and customer service.
Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
Reduced queue times during peak hours with effective cash handling and prompt service.
Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Boosted cross-selling of bank products by identifying customer needs during transactions.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Counted, verified and handled bank deposits and armored car transactions.
Referred customers to other banking departments for specialized services.
Monitored and verified suspicious activity on customer accounts.
Cross-sold credit cards, loans and other bank products.
Processed wide variety of retail banking transactions for personal and commercial customers.
Educated customers on online banking and mobile banking applications.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Wrote and distributed customer correspondence.
Generated monthly reports on customer activity and customer feedback.
Established rapport with new clients to increase satisfaction and loyalty.
Received loan and utility payments, sending funds to correct destinations.
Processed applications for new accounts.
Performed account maintenance by closing out accounts and changing customer addresses.
Trained new hires on customer service policies and procedures.
Calculated fees due, interest and change for customer transactions.

Summary

Overview

Work History

Teller

Education

Associate Degree -

Skills

Affiliations

Timeline

Teller

Associate Degree -

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