Michael Moss
West Mifflin
Summary
Dynamic insurance professional with extensive experience in managing operations and client relationships. Skilled in training staff and developing sales strategies that drive revenue growth. Aiming to leverage strong communication and time management skills to enhance agency performance.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Health Insurance Agency Owner
The Michael Moss Insurance Group L.L.C.
Pittsburgh
01.2021 - Current
- Managed daily operations of insurance agency to ensure smooth service delivery.
- Developed and maintained strong relationships with clients for effective communication.
- Trained new staff on agency procedures and customer service standards.
- Conducted regular reviews of client accounts to ensure adequate coverage.
- Utilized management software to track client interactions and service requests.
- Identified areas of improvement in existing processes and developed solutions accordingly.
Personal and Commercial Lines Insurance Producer
The Jeff James Agency
Jefferson Hills
11.2019 - 12.2020
- Assisted clients in selecting appropriate insurance policies based on their needs.
- Developed and maintained relationships with clients to ensure satisfaction and retention.
- Explained insurance coverage options and terms to clients clearly and accurately.
- Conducted regular follow-ups with clients to address questions or concerns promptly.
- Collaborated with team members to enhance service delivery and client experience.
- Responded to customer inquiries and problems to promote great service.
Education
Some College (No Degree) - Criminal Justice
Community College of Allegheny County
Pittsburgh, PASome College (No Degree) - Criminal Justice
Indiana University of Pennsylvania
Indiana, Pennsylvania, PASkills
- Client account management
- Customer relationship management
- Team leadership
- Effective communication
- Time management
- Sales management
- Sales strategy development
Certification
Life, Accident, and Health Licensed
Websites
Timeline
Health Insurance Agency Owner
The Michael Moss Insurance Group L.L.C.
01.2021 - Current
Personal and Commercial Lines Insurance Producer
The Jeff James Agency
11.2019 - 12.2020
Some College (No Degree) - Criminal Justice
Community College of Allegheny County
Some College (No Degree) - Criminal Justice
Indiana University of Pennsylvania