Rey Alfian
Philadelphia
Summary
A careful and efficient service expert, I function well in high-volume, fast-paced settings. An enthusiastic people person, I enjoy building enduring customer memories through quality service and meticulous attention to detail. I thrive as a welcoming team member, always adding to operational excellence and welcoming ambiance.
Overview
2
2
years of professional experience
Work History
Part Time Barista
Starbucks
11.2024 - Current
- Expertly crafted a wide range of beverages and food items with speed and precision in a fast-paced retail environment.
- Curated a personalized customer experience by providing warm, friendly service and accurate product recommendations.
- Mastered high-volume operations, consistently meeting store targets for drink preparation and order fulfillment.
- Maintained meticulous standards of cleanliness and safety, ensuring all areas of the store were sanitized and well-organized.
- Worked as an essential part of a high-performing team to exceed daily sales and customer satisfaction goals.
Server
Gangnam BBQ & Hot Pot ｜江南火锅烧烤
03.2023 - 08.2023
- Provided exceptional tableside service in a high-volume, interactive dining environment, specializing in Korean BBQ and hot pot.
- Educated guests on menu items, cooking techniques, and the unique dining process, ensuring a memorable and authentic experience.
- Managed all aspects of service for up to 8 tables, including taking orders, preparing and refreshing side dishes (banchan), and handling payments with a POS system.
- Maintained a clean and safe dining area by performing diligent opening, closing, and ongoing side work.
- Collaborated effectively with team members to streamline operations and deliver efficient service during peak hours.
Education
Computer Science
Drexel University
Philadelphia, PA06-2025
Skills
- Up-selling
- Opening and closing duties
- Tea expertise
- Communication
- Customer Service/Interpersonal Skills
- Teamwork/Collaboration
- Attention to Detail
- Adaptability
- Problem-Solving
- Efficiency
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Part Time Barista
Starbucks
11.2024 - Current
Server
Gangnam BBQ & Hot Pot ｜江南火锅烧烤
03.2023 - 08.2023
Computer Science
Drexel University
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