REYNALDO BARRIOS
Resumen profesional
Commercial and Business Development professional with 10+ years of experience in the logistics, freight forwarding and port operations industries. Proven track record managing strategic customer relationships, commercial negotiations, customer retention initiatives, pricing coordination and operational-commercial alignment within multinational environments including Hutchison Ports, Kuehne + Nagel and DHL. Strong background in containerized cargo operations, shipping line customer management, KPI analysis, process improvement and revenue-focused commercial strategies. Experienced working with regional and international stakeholders across complex logistics ecosystems.
Datos destacados
1
1
Certification
13
13
years of professional experience
Experiencia
Commercial Specialist – Container Division
APMT PANAMA S.A. - Port of Balboa
Panama
2020.02 - 2026.05
- Manage commercial relationships and service coordination for shipping lines and containerized cargo customers.
- Develop commercial initiatives focused on customer retention and business growth opportunities.
- Coordinate quotations, tariff applications, commercial agreements and contract updates.
- Support revenue analysis, invoicing reviews and commercial reporting activities.
- Participate in strategic initiatives related to customer experience and process optimization.
- Coordinate follow-up and resolution of operational incidents impacting customers.
- Collaborate with internal stakeholders to improve commercial and operational efficiency.
- Monitor market trends, competitors and industry developments to support commercial decision-making.
Operational Key Account Manager
KUEHNE + NAGEL MANAGEMENT S.A.
Panama
2017.05 - 2020.02
- Managed operational relationship and customer satisfaction for strategic regional accounts across Central America and the Caribbean.
- Coordinated KPI monitoring, SOP/WI administration and continuous improvement initiatives.
- Led customer escalation management and resolution of operational claims and service incidents.
- Supported strategic account growth through coordination with commercial and operational teams.
- Collaborated with regional and global stakeholders to ensure alignment with customer strategies and service expectations.
Sales Support
KUEHNE + NAGEL MANAGEMENT S.A.
Panama
2015.07 - 2020.02
- Coordinated quotations and pricing support for customer accounts and commercial opportunities.
- Supported customer retention initiatives and commercial follow-up activities.
- Maintained CRM activity records and commercial reporting updates.
- Assisted with prospecting and onboarding of new business opportunities.
Sales Support Specialist
DHL GLOBAL FORWARDING
Panama
2012.12 - 2015.07
- Prepared pricing proposals and quotations for multiple commercial channels and customer accounts.
- Coordinated communication between internal departments, customers and regional network teams.
- Supported account executives in customer follow-up and commercial service continuity.
- Generated KPI and reporting analysis for commercial monitoring purposes.
Formación
Master Degree - International Trade & Logistics
Universidad Latina de Panamá
Senior Management Specialization - undefined
Universidad Latina de Panamá
Bachelor’s Degree - International Trade & Logistics
Universidad Latina de Panamá
Enfatiza tus habilidades clave
Commercial Strategy
Business Development
Key Account Management
Customer Retention
Commercial Negotiation
Revenue and KPI Analysis
Port and Container Operations
Pricing and Quotations
Logistics and Supply Chain
Process Improvement
Customer Experience
Cross-functional Coordination
Power BI and Data Analysis
Contract and Tariff Management
Microsoft Excel Advanced
Power BI
Microsoft 365 Suite
CRM Platforms
KPI and Commercial Reporting
Data Analysis
Idiomas
Spanish
Experto
English
Avanzado
Diplomas
- Power BI and Data Analyst – Florida State University
- Negotiation and Conflict Resolution Certification
- Finance for Non-Financial Professionals
- Critical Thinking Management Certification
- Due Diligence and Crime Prevention in International Trade
- Customer Fidelity Certification
- Successful Presentations and Expositions – Universidad EAFIT
Cronología
Commercial Specialist – Container Division
APMT PANAMA S.A. - Port of Balboa
2020.02 - 2026.05
Operational Key Account Manager
KUEHNE + NAGEL MANAGEMENT S.A.
2017.05 - 2020.02
Sales Support
KUEHNE + NAGEL MANAGEMENT S.A.
2015.07 - 2020.02
Sales Support Specialist
DHL GLOBAL FORWARDING
2012.12 - 2015.07
Bachelor’s Degree - International Trade & Logistics
Universidad Latina de Panamá
Senior Management Specialization - undefined
Universidad Latina de Panamá
Master Degree - International Trade & Logistics
Universidad Latina de Panamá