Rhema Minnick

• Managed patient scheduling and appointment confirmations to ensure optimal office workflow.
• Assisted in processing medical records and insurance claims for timely reimbursement.
• Provided frontline customer service, addressing patient inquiries with professionalism and empathy.
• Collaborated with healthcare providers to facilitate smooth patient transitions within the office.
• Supported training of new staff on office protocols and software systems for seamless integration.
• Maintained accurate electronic health record entries, ensuring data integrity and compliance.
• Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
• Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Handle Electronic Faxing between multiple offices to ensure patient care is handled correctly and efficiently
• Handle prior authorizations through Department of Veteran Affairs
• Check authorization for Heart and Vascular testing
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• Handle phone calls, emails, and communication between the store and members of corporate
• Count tills and put together cash deposits to send to the bank to balance the safe bank to base amount
• Go through all paperwork and calculate to make sure all sales add up and find out corrections that need to be made

• File all paperwork each day and any suspicious activity.