Rhenan Lobato
Belem
Summary
Experienced Customer Service Engineer with a strong track record in field service, customer support, and operational excellence. Recognized for taking on responsibilities beyond the technical role, supporting team coordination and management activities. Adaptable, collaborative, and ready to contribute in a diverse and international environment.
Overview
6
6
years of professional experience
Work History
Customer Service Engineer
Siemens Healthineers
Belém
10.2020 - Current
- Multimodality Field Service Engineer with 6 years of experience at Siemens Healthineers, specializing in MR, CT, AT, XP and MI systems. Strong technical background in troubleshooting, maintenance, and customer support, combined with experience in administrative and operational activities. Supported management by monitoring equipment downtime, analyzing performance metrics, addressing urgent technical issues, developing interns, and coordinating team activities. Assumed managerial responsibilities during the manager's absence, facilitating team operations, prioritization, and decision-making. Collaborated with cross-functional teams to enhance technical and operational performance. Experience and proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches), start-up and calibrated Siemens Healthineers imaging equipment at customer sites. Including shimming, ramping up and ramping down, and magneto ice inspection.
- MAGNETOM avanto/espree, essenza, spectra, aera, altea, sempra, free.max, free.star, flow.ace.
- SOMATOM go.now, go.up, go.all, go.top, go.sim, spirit, emotion, scope, perspective, definition family.
- ARTIS Icono Floor, Icono Ceiling, Zee Floor, Zee Ceiling.
- SYMBIA E, E.cam and Evo.excel.
- MAMMOMAT fusion, inspiration and revelation.
- MOBILETT mira, mira max and elara max.
Education
Certificate & Technical Training - Symbia S And T Hands-On System Training
Siemens Healthineers
Cary,NC08-2026
Certificate & Technical Training - Symbia S And T Theory of Operation
Siemens Healthineers
Cary, NC11-2025
Certificate & Technical Training - ARTIS Icono VE21A & VE23 System Training
Siemens Healthineers
Cary, NC 10-2024
Certificate & Technical Training - MAGNETOM Magnet Essentials
Siemens Healthineers
Cary, NC05-2024
Certificate & Technical Training - SOMATOM Defintion Family System
Siemens Healthineers
Cary, NC06-2023
Certificate & Technical Training - SOMATOM Go.Family System
Siemens Healthineers
Cary, NC02-2023
Certificate & Technical Training - MAMMOMAT Revelation, Inspiration And Fusion
Siemens Healthineers
Cary, NC09-2022
Certificate & Technical Training - Service Essentials For MR Part 2
Siemens Healthineers
Cary, NC07-2022
Certificate & Technical Training - MOBILETT Mira, Mira Max, Elara Max
Siemens Healthineers
Bogota, Colombia10-2021
Certificate & Technical Training - Service Essentials For MR Part 1
Siemens Healthineers
Cary, NC10-2021
Certificate of Technical Studies - Electrical Engineering
Institute Federal of Pará - IFPA
Belém 03-2020
Bachelor of Science - Control And Automation Engineer
Federal Institute of Pará - IFPA
Belém03-2019
Skills
- Magnetic Resonance (MR)
- Computed Tomography (CT)
- Multimodality Field Service
- Medical Imaging Equipment Maintenance
- Preventive and Corrective Maintenance
- Technical Troubleshooting
- Field Service Engineering
- Equipment Start-up
- Customer Support
- Performance Metrics Analysis
- Technical Documentation
- Cross-functional Collaboration
- Team Collaboration
- Problem Solving
- Customer Relationship Management
- Customer Relationship Management
Timeline
Customer Service Engineer
Siemens Healthineers
10.2020 - Current
Certificate & Technical Training - Symbia S And T Hands-On System Training
Siemens Healthineers
Certificate & Technical Training - Symbia S And T Theory of Operation
Siemens Healthineers
Certificate & Technical Training - ARTIS Icono VE21A & VE23 System Training
Siemens Healthineers
Certificate & Technical Training - MAGNETOM Magnet Essentials
Siemens Healthineers
Certificate & Technical Training - SOMATOM Defintion Family System
Siemens Healthineers
Certificate & Technical Training - SOMATOM Go.Family System
Siemens Healthineers
Certificate & Technical Training - MAMMOMAT Revelation, Inspiration And Fusion
Siemens Healthineers
Certificate & Technical Training - Service Essentials For MR Part 2
Siemens Healthineers
Certificate & Technical Training - MOBILETT Mira, Mira Max, Elara Max
Siemens Healthineers
Certificate & Technical Training - Service Essentials For MR Part 1
Siemens Healthineers
Certificate of Technical Studies - Electrical Engineering
Institute Federal of Pará - IFPA
Bachelor of Science - Control And Automation Engineer
Federal Institute of Pará - IFPA