Rhianna Jacobson
Chicora
Summary
Dynamic leader with proven expertise in training and mentoring, and complex problem-solving. At Boscov's, I directed initiatives that significantly enhanced team productivity and customer satisfaction. Skilled in team development and executing performance improvements, my approach combines strategic relationship building with effective multitasking and organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Boscov's
08.2019 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Crew Member
Wendys Restaurant
04.2018 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Chief
McDonald's Restaurant
07.2017 - 04.2018
- Managed team according to company standards and compliance requirements
- Trained all team members on key roles to maintain flexibility.
- Implemented and improved processes to improve crew productivity and performance.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Education
Bachelor of Science - Digital Communications And Media
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2025
Associate of Science - Communications
Butler County Community College
Butler, PA12-2023
Skills
- Training and mentoring
- Multitasking and organization
- Performance improvements
- Goal oriented
- Team development
- Customer service
- Complex Problem-solving
- Relationship building
- Conflict resolution
Certification
- HubSpot Content Marketing Certification – HubSpot Academy.
- HubSpot Social Media Marketing Certification – HubSpot Academy.
- HubSpot Social Media Marketing II Certification – HubSpot Academy.
- CITI Program Human Subjects Research.
Timeline
Supervisor
Boscov's
08.2019 - 02.2025
Crew Member
Wendys Restaurant
04.2018 - 08.2019
Crew Chief
McDonald's Restaurant
07.2017 - 04.2018
Bachelor of Science - Digital Communications And Media
Slippery Rock University of Pennsylvania
Associate of Science - Communications
Butler County Community College
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