Rhianna Zullo
McAdoo
Summary
Dynamic customer service professional with proven leadership at Bradley Caldwell Inc, recognized as Customer Service Representative of the Year 2023. Skilled in team motivation and customer relationship management, adept at resolving issues swiftly and enhancing team productivity through effective coaching and training. Proficient in Microsoft Office and committed to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Bradley Calwell Inc
11.2023 - Current
- Supervise a Team of 6 agents
- Process EDI orders and hand key orders emailed, faxed or called in
- Resolve customer call/email issues/complaints within 24 hours and documenting interactions
- Provide regular coaching and training to agents to improve skills and productivity
- Received Customer Service Representative of the Year 2023 Award
Customer Service Representative
Bradley Caldwell
06.2023 - 11.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions using company systems.
- Conducted follow-up calls to ensure customer satisfaction after support interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Esthetician
The Hair Castel
10.2022 - Current
- Experienced in a custom 30 minute and 60 minute facial, microdermabrasion, derma plane, waxing and lash services
- Product knowledge and the use of it on different skin types.
- Identifying different skin types.
Service Desk Representative
Walmart
07.2018 - 10.2022
- Operated a POS system, handling 83 transactions on average daily
- Open and close cash drawers, assisting in training of any new cashiers, monitoring cash limits and ensuring quality customer service at all times
- Ensuring balance to cash is maintained
Education
High School Diploma - General Studies
Hazleton Area High School
Hazleton, PA06-2019
Bloomsburg, PA -
Bloomsburg University
Bloomsburg, PASkills
- Customer relationship management
- Teamwork and independence
- Product expertise
- Microsoft Office proficiency
- Team motivation
- Organizational skills
- Leadership and motivation
References
Available upon request
Websites
Timeline
Customer Service Supervisor
Bradley Calwell Inc
11.2023 - Current
Customer Service Representative
Bradley Caldwell
06.2023 - 11.2023
Esthetician
The Hair Castel
10.2022 - Current
Service Desk Representative
Walmart
07.2018 - 10.2022
High School Diploma - General Studies
Hazleton Area High School
Bloomsburg, PA -
Bloomsburg University