Rhiannon Eppley
Pittsburgh
Summary
Detail-oriented professional with a strong background in customer service and medication processing. Proven ability to manage documentation and ensure compliance while training new staff and enhancing patient interactions.
Overview
3
3
years of professional experience
Work History
Pharmaceutical Clerk
Giant Pharmacy
Haymarket
01.2024 - 11.2025
- Processed customer orders efficiently, ensuring timely delivery of medications.
- Collaborated with pharmacists to verify prescription accuracy and completeness.
- Communicated effectively with patients regarding medication instructions and potential side effects.
- Trained new staff on pharmacy protocols and customer service procedures.
- Utilized computer systems to manage patient information and prescription records while maintaining organized systems for patient records and prescription logs.
- Coordinated with insurance companies to resolve billing issues for patients.
- Tracked expiration dates of drugs and ensured proper disposal when necessary.
Biomedical National Support Team - Associate Lead
Red Cross
Haymarket
03.2023 - 06.2025
- Monitor the progress of volunteers by providing regular check-ins, offering support and guidance as needed, and identifying any areas where additional training or assistance may be required.
- Conduct onboarding processes such as interviewing applicants, placing new applicants into positions, assigning supervisors, and initiating department introduction and overview while provided support to new volunteers
- Responsible for assigning Online (EDGE) training to unregulated volunteers
- Managed documentation to maintain accurate records of support processes and procedures.
- Performed data entry and management tasks to ensure accurate and timely information processing.
Education
Bachelor of Science - Natural Sciences, Pre-PA Track
University of Pittsburgh
Pittsburgh, PA04-2029
High School Diploma -
Battlefield High School
Haymarket, VA05-2025
Skills
- Customer service
- FDA and HIPAA compliance
- Data entry
- Documentation management
- Effective communication
- Project management
- Medication processing
- Microsoft office
Timeline
Pharmaceutical Clerk
Giant Pharmacy
01.2024 - 11.2025
Biomedical National Support Team - Associate Lead
Red Cross
03.2023 - 06.2025
Bachelor of Science - Natural Sciences, Pre-PA Track
University of Pittsburgh
High School Diploma -
Battlefield High School