Residential Operations Director
RHONDA Clayton
Thomas Jefferson Univ./ My Sister' Place
Oreland
1
Certification
30
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Residential Operations Director
8 Years 10 Months- Developed, implemented, and monitored facility and non-clinical policies and programming for residential treatment program in collaboration with Residential Clinical Director.
- Develop and implement an operations orientation plan. Oversee the intake process including initial authorizations and orientation. Direct the discharge/transfer process, ensuring warm hand-off to step down program or transfer to same level of care (LOC).
- Develop and implement and operations orientation plan. Oversee the intake process including initial authorizations and orientation. Direct the discharge/transfer process, ensuring warm hand-off to step down program or transfer to same level of care (LOC).
- Hired and oriented residential staff, provided ongoing non-clinical training, and conducted weekly documented supervision of designated non-clinical staff.
Administrative Admissions Coordinator
16 Years- Coordinating enrollment and authorization of Managed care providers (CBH, Magellan & Private insurance)
- Supported clinical director in daily operations
- Determined treatment levels based on PCPC assessments to ensure appropriate client care
- Coordinated enrollment and authorization processes with managed care providers (CBH, Magellan & private insurance) to streamline patient access to services
- Initial Tx. plan & DAP notes
- Assist Clinical Director
- Supervision of Receptionist and Secretary
Intake Specialist/ Case Manager
4 Years- Assessed treatment level for patients
- Coordinated enrollment and authorization processes for managed care providers to streamline client access to services
- Facilitated group counseling sessions to support client engagement and progress
- Initial Tx plan & DAP notes
Case Manager
1 Year- Scheduled intake appointments to facilitate timely access to services
- Obtained medical records for client and child to ensure comprehensive care
- Orient new resident to rules and regulation
- Orientated new residents on rules and regulations to promote compliance and safetys
Education
Bachelor Of Arts - CriminalJustice, Psychology
Skills
Operations oversight
Strategic planning
Business management
Process improvement
Process optimization
Regulatory compliance
Program development
Strategic execution
Certification
- Pennsylvania's Client Placement Criteria Certificate
- CPR certified
- First Aid certification training
- Supervisor's training certificate
Timeline
Residential Operations Director
Thomas Jefferson Univ./ My Sister' Place
01.2018 - CurrentRead More
Administrative Admissions Coordinator
Thomas Jefferson Univ./ Family Center
01.2002 - 01.2018Read More
Intake Specialist/ Case Manager
Thomas Jefferson Univ./Family Center
01.1998 - 01.2002Read More
Case Manager
Thomas Jefferson Univ./My Sister's Place
01.1997 - 01.1998Read More
Temple University
Bachelor Of Arts from CriminalJustice, Psychology
Read More