Ricardo Alvarado
Philadelphia,Pennsylvania
Summary
Skilled Roadside Assistance Technician with a proven track record at Aaa Club Alliance, adept in vehicle diagnostics and customer service. Excelled in reducing wait times and enhancing customer satisfaction through effective problem-solving and communication. Demonstrated expertise in emergency repairs and compassionate support, contributing significantly to safety initiatives and service improvements.
Overview
19
19
years of professional experience
Work History
Roadside Assistance Technician
Aaa Club Alliance
05.2008 - 07.2024
- Liaised with law enforcement agencies as needed during emergencies or incidents requiring additional support.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from both clients and colleagues.
- Contributed to company-wide safety initiatives by carefully monitoring incident reports and providing necessary resources to responders.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Reduced wait times for customers by implementing effective communication strategies between dispatchers and service providers.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Kept detailed logs of driver locations and availability, optimizing resource allocation during peak hours.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
- Answered phone calls and responded to customer emails.
Automotive Technician
Pepboys
08.2005 - 04.2008
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Northeast High
Philadelphia Pa 06.2002
Skills
- Customer service
- Safe driving practices
- Tire changing
- Basic electrical
- Heavy lifting
- Fuel delivery
- Vehicle inspection
- Vehicle diagnostics
- Incident documentation
- Route navigation
- Roadside assistance
- Emergency repairs
- Road safety awareness
- Locksmith
- Automotive tools usage
Timeline
Roadside Assistance Technician
Aaa Club Alliance
05.2008 - 07.2024
Automotive Technician
Pepboys
08.2005 - 04.2008
Northeast High
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