Summary
Work History
Education
Skills
Timeline
Generic
Ricardo Guevara

Ricardo Guevara

Customer Support Agent
Colon

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Work History

Customer Care Representative

Capital One Bank
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Customer Care Representative

JOANN Fabrics and Crafts
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Appointment Setter

Open Capital
  • Set appointments with salespeople and potential customers.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.
  • Acted as first point of contact and set appointments for prospective clients.
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Utilized CRM system to track and manage leads, keeping appointments organized.

Education

High School Diploma -

Nightime Official School of Colon
Colon, Panama
05.2001 -

Skills

Punctuality and reliability

Teamwork and collaboration

Excellent communication

Self motivation

Calm and professional under pressure

Timeline

High School Diploma -

Nightime Official School of Colon
05.2001 -

Customer Care Representative

Capital One Bank

Customer Care Representative

JOANN Fabrics and Crafts

Appointment Setter

Open Capital

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Ricardo GuevaraCustomer Support Agent