Ricardo Hernandez
Philadelphia
Summary
Experienced in creating a professional and competitive work environment to achieve goals. Skilled in management, focusing on employee development, innovative strategies, and exceptional customer service to boost business growth. Willing to relocate anywhere and authorized to work in the US for any employer.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Bob's Warehouse
02.2022 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Allocated resources to planned programs according to business objectives.
Logistics/operations Manager, Project Manager
Capstone Logistics, LLC
12.2021 - 02.2023
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Sales Manager
Harbor Freight Tools
11.2021 - 09.2022
Supervisor
Lowe's Home Improvement
09.2020 - 11.2021
- Supervisor for the electrical and plumbing department as well as overseeing day to day operations and maintaining the store while providing customer service
Assistant Project Manager
Amazon Fulfillment Associates
09.2019 - 10.2021
- Oversaw merchandise receiving operations at Amazon facility.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
Correctional Officer
Martin Correctional Institution
01.2017 - 09.2019
- As a correction officer I am in charge of the security and the safety of inmates and staff.
Store Manager
AT&T
02.2013 - 08.2017
- Employee development - Assisting and supporting representatives by performing observations, coaching's, and one on one overviews.
- Operations - Performing inventory counts, audit preparations, paperwork reviews, and PeopleSoft management.
- Customer Service - Assisting customers to provide optimal service, performing departing interviews to measure the representatives' customer service, and following up with businesses, promoting customers, and new customers.
- Growth - Using innovative strategies to grow the business, such as, proximity events and out bounding resources.
Corporate Visual Merchandiser
Edj Lawrence Corporation
09.2008 - 02.2013
- Responsibility - Assisting store managers and marketing team in the opening of high volume and high net worth locations.
- Store Operations - Assuring store employees implement weekly store visuals and marketing materials.
- Sales Strategies - Teaming up with marketing team to implement effective sales initiatives.
Warehouse Manager/Logistics Manager
Edj Lawrence Corporation
09.2003 - 09.2008
- Operations - Monitoring inventory levels, P&L reporting, minimizing shrink damage, increasing gross growth.
- Employee Management - Employee training and onboarding.
- Marketing - Building marketing initiatives based on store demographic to increase revenue.
Education
Project Manager Certificate - Project Management
Cornell University
Ithaca, NYAssociate - Criminal Justice
University of Phoenix
Online Campus01.2023
Skills
- Leadership
- 3PL
- RECEPTIONIST (4 years)
- Forklift
- Merchandising
- CPR
- Team Building
- Profit & loss
- Retail sales (10 years)
- Warehouse management
- Warehouse supervisor experience
- Management
- Transportation planning
- Production planning
- Word
- Excel
- Warehouse management system (10 years)
- Transportation management systems
- Operations management
- SAP Warehouse Management (10 years)
- Computer Skills
- Cash Handling
- Warehouse experience
- Sales
- Payroll
- Customer Service Skills
- Restaurant experience
- Microsoft Office
- P&L Management
- Forklift Operator
- Process improvement
- Inventory
- Supervising experience
- Inventory Management
- Budgeting
- Time Management
- Training (10 years)
- Android (Less than 1 year)
- Recruiting
- Data Entry
- Scheduling
- Customer Service (4 years)
Certification
- Driver's License
- Forklift Certification
Languages
Spanish - Fluent
Additional Information
- Skills
- NYPD Auxiliary Program
- 10+ years of experience in retail sales and management
- Employee training and development
- Excellent communication and writing skill
- Bi-Lingual (English/Spanish)
- Proficient with Microsoft Excel, Microsoft Word, PowerPoint, iOS and Android
- Customer service efficiency
Timeline
Senior Operations Manager
Bob's Warehouse
02.2022 - Current
Logistics/operations Manager, Project Manager
Capstone Logistics, LLC
12.2021 - 02.2023
Sales Manager
Harbor Freight Tools
11.2021 - 09.2022
Supervisor
Lowe's Home Improvement
09.2020 - 11.2021
Assistant Project Manager
Amazon Fulfillment Associates
09.2019 - 10.2021
Correctional Officer
Martin Correctional Institution
01.2017 - 09.2019
Store Manager
AT&T
02.2013 - 08.2017
Corporate Visual Merchandiser
Edj Lawrence Corporation
09.2008 - 02.2013
Warehouse Manager/Logistics Manager
Edj Lawrence Corporation
09.2003 - 09.2008
Associate - Criminal Justice
University of Phoenix
Project Manager Certificate - Project Management
Cornell University
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