Ricardo Kwiers
Panamá Norte - Caimitillo
Summary
Passionate aprofessional with experience in coordination, customer service, problem-solving, and a solid background in accounting. Seeking job opportunities in any industry that allow me to apply my interpersonal skills and ability to handle challenging situations, contributing to operational efficiency and organizational success.
Overview
7
7
years of professional experience
Work History
Airport Agent
Copa Airlines
09.2022 - Current
- Efficient coordination of passenger check-in process, ensuring a smooth experience
- Personalized assistance to passengers with special needs and proactive problem-solving
- Effective handling of challenging situations such as itinerary changes and delays, with successful resolutions
- Close collaboration with security team to ensure compliance with regulations and procedures
- Accurate maintenance of transaction and activity records, ensuring regulatory compliance
Customer Service Agent
IQOR Panama
03.2017 - 09.2022
- Resolution of queries and technical issues for T-Mobile customers, providing high-quality service
- Deep knowledge of products and services, driving sales and retention
- Interdepartmental collaboration for comprehensive problem-solving
Education
Bachelor's Degree in Accounting - Accounting
UNESCPA
10.2024
Bachelor's Degree in Bilingual Executive Communication -
Universidad Tecnológica De Panamá
01.2017
Skills
- Proficiency in software such as Excel, SAP, Sage 50 (Peachtree)
- Knowledge in bank reconciliation and accounting cycle
- Ability to analyze financial statements and accounts
- Customer service
- Microsoft Office tools
- Flexible Work Schedule
- Foreign language fluency
Timeline
Airport Agent
Copa Airlines
09.2022 - Current
Customer Service Agent
IQOR Panama
03.2017 - 09.2022
Bachelor's Degree in Accounting - Accounting
UNESCPA
Bachelor's Degree in Bilingual Executive Communication -
Universidad Tecnológica De Panamá
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