Richard Albanese
Natrona Heights,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Field Operations Manager
ABM Industries
06.2024 - Current
- Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
- Created, spearheaded and supervised employee recognition programs.
- Oversaw work of 70 personnel, with 7 direct reports.
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Wendy’s
09.2019 - 07.2024
- Managed day-to-day operations, ensuring top-notch customer service and quality compliance, servicing over 500 customers daily.
- Implemented cost-saving strategies, reducing food waste by 9%.
- Oversaw staff training programs, improving overall service speed by 50% and increasing customer satisfaction ratings.
- Increased overall year-over-year sales by an average of 25%
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Panda Express
11.2018 - 08.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Area Manager | Learning and Development Coordinator
Planet Fitness
01.2016 - 10.2018
- Train and develop all general managers and assistant general managers for Pennsylvania
- Managed
- Organize and conduct leadership meetings to develop current managers, staff and fitness instructors
- Interview and hire
- Inventory
- Payroll
- Scheduling
- Monthly and bi-weekly ordering
- Ensuring maintenance on all equipment and facility issues
- Ensuring we have the cleanest club around
- Assist in the opening of new clubs
- Consistently build a high-performing team
- Hold team members accountable
Bartender
Olive Garden
06.2006 - 12.2015
- Trained and developed servers, bussers and bartenders
- Extremely efficient with customers as well as service bar
- Maintain a meticulously clean working area
- Memorize multiple orders
- Create schedule for bartenders
- Performed end of month inventory on all liquor, beer, wine and mixers
- Consistently provided excellent customer service
Education
High school or equivalent -
Highlands High School
Natrona Heights 06.2006
Skills
- Leadership
- Management
- Operations
- Customer service
- Training & Development
Timeline
Field Operations Manager
ABM Industries
06.2024 - Current
General Manager
Wendy’s
09.2019 - 07.2024
General Manager
Panda Express
11.2018 - 08.2019
Area Manager | Learning and Development Coordinator
Planet Fitness
01.2016 - 10.2018
Bartender
Olive Garden
06.2006 - 12.2015
High school or equivalent -
Highlands High School
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