Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Store Associate
Wawa
08.2024 - 12.2024
Greeted customers, helped locate merchandise, and suggested suitable options.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Prepared and served various food and drink products.
Warehouse Worker
Best Buy
03.2024 - 07.2024
Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as 75 pounds.
Operated equipment while observing standard safety procedures.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Verified quantity and description of materials received by checking merchandise against packing list.
Moved furniture and boxes using utility dolly and truck ramp.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Inventory Associate
Quadratec
05.2021 - 04.2023
Completed physical inventory counts each month.
Performed data entry and completed proper paperwork.
Sorted and delivered materials to different work areas and staff.
Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Moved shipment materials to and from designated areas using lift and hand trucks.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Compared shipping orders and invoices against contents received to verify accuracy.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Specialist
Kohl's
09.2018 - 04.2021
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Responded to customer requests for products, services, and company information.
Investigated and resolved accounting, service and delivery concerns.
Sought ways to improve processes and services provided.
Cross-trained and provided backup support for organizational leadership.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exhibited high energy and professionalism when dealing with clients and staff.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.