Richard Axe
Coatesville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Store Associate
Wawa
08.2024 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Prepared and served various food and drink products.
Warehouse Worker
Best Buy
03.2024 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Warehouse Inventory Associate
Quadratec
05.2021 - 04.2023
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Sorted and delivered materials to different work areas and staff.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Specialist
Kohl's
09.2018 - 04.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Science - Nursing
Delaware County Community College
Media, PA06-2028
No Degree - English Education
West Chester University of Pennsylvania
West Chester, PA12-2025
High School Diploma -
Coatesville Area Senior High
Coatesville, PA06-2018
Skills
- Complaint resolution
- Customer relationship management
- Telephone etiquette
- Problem resolution
- Customer retention
- Customer relations
- Good communication skills
- Customer service
- Excellent written and oral communication
- Computer Literacy
- Detail Oriented
- Teamwork
Timeline
Store Associate
Wawa
08.2024 - 12.2024
Warehouse Worker
Best Buy
03.2024 - 07.2024
Warehouse Inventory Associate
Quadratec
05.2021 - 04.2023
Customer Service Specialist
Kohl's
09.2018 - 04.2021
Associate of Science - Nursing
Delaware County Community College
No Degree - English Education
West Chester University of Pennsylvania
High School Diploma -
Coatesville Area Senior High
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