Richard Burton
Corry
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Service Manager
Boyer Rv Center
03.2024 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
Machine Operator Technician
Accuride
03.2021 - 10.2023
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
3rd Shift Stocker
Wegmans
09.2020 - 03.2021
- Upheld company standards for quality control by inspecting received goods for damage or expiration before stocking them onto shelves.
- Boosted customer satisfaction by promptly responding to inquiries about product location or availability during late-night shopping hours.
- Enabled smooth shift transitions through clear communication with incoming team members regarding task progress and outstanding responsibilities at shift end.
- Provided outstanding customer service to late-night shoppers, addressing concerns, and offering assistance as needed.
Detailer
Dave Hallman Chevorlet
09.2003 - 03.2021
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Store Manager
Rentway
03.2000 - 09.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Iroquois High School
Erie, PA06.1987
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Conflict Resolution
Timeline
Service Manager
Boyer Rv Center
03.2024 - 05.2024
Machine Operator Technician
Accuride
03.2021 - 10.2023
3rd Shift Stocker
Wegmans
09.2020 - 03.2021
Detailer
Dave Hallman Chevorlet
09.2003 - 03.2021
Store Manager
Rentway
03.2000 - 09.2003
High School Diploma -
Iroquois High School
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