Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Dahlstrom

Tarentum

Summary

Dynamic customer service professional with extensive experience at PNC Financial Services, excelling in complaint resolution and effective communication. Proven ability to enhance customer satisfaction through problem-solving. Skilled in data entry and maintaining punctuality, consistently delivering exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

PNC Financial Services
Pittsburgh
11.2021 - Current
  • Assisted customers with account inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions accurately using PNC's banking software and systems.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Trained new employees on service protocols and PNC's operational procedures.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Pharmacy Technician

Giant Eagle Pharmacy
McKees Rocks
11.2020 - 09.2021
  • Processed prescription orders efficiently and accurately for patients.
  • Assisted pharmacists with medication preparation and dispensing tasks.
  • Managed inventory levels and organized pharmaceutical supplies.
  • Provided excellent customer service by answering patient inquiries.
  • Maintained cleanliness and organization in the pharmacy workspace.
  • Collaborated with team members to ensure smooth daily operations.
  • Followed safety protocols to handle medications and hazardous materials.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Front Office Manager

Holiday Inn Express Hotel
Robinson
04.2017 - 05.2021
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Supervised front office staff and coordinated daily activities for optimal performance.
  • Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
  • Scheduled employee shifts and maintained accurate staffing levels for peak times.
  • Trained new staff on hotel policies, systems, and customer service protocols.
  • Maintained inventory of office supplies and ordered replacements as needed.
  • Implemented procedures to improve efficiency in handling guest requests and complaints.
  • Collaborated with other departments to ensure seamless guest experiences throughout the hotel.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.

Education

High School Diploma -

South Park High School
South Park, PA
06-2007

Skills

  • Complaint resolution
  • Customer support
  • Problem solving
  • Staff training
  • Effective communication
  • Multi-line phone talent
  • Decision-making
  • Data entry
  • Punctuality and reliability
  • Typing proficiency

Timeline

Customer Service Representative

PNC Financial Services
11.2021 - Current

Pharmacy Technician

Giant Eagle Pharmacy
11.2020 - 09.2021

Front Office Manager

Holiday Inn Express Hotel
04.2017 - 05.2021

High School Diploma -

South Park High School

Similar Profiles

CREATE PROFILE
Richard Dahlstrom