RICHARD KELLY
Pittsburgh
Summary
Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
06.2024 - Current
- Demonstrated strong communication skills while interacting with customers over the phone or in person
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Followed up with customers to support satisfaction and resolve any issues
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries
Cook
Pats Pizza
01.2024 - 05.2024
- Cooked food according to recipes set by establishment
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Washed and sanitized hands throughout shift, promoting food safety and health requirements
Associate
Capriotti's Sandwich Shop
08.2022 - 12.2023
- Developed strong customer service skills through daily interactions with customers
- Trained new employees on basic customer service techniques and procedures
- Operated cash register to process cash, check and credit transactions
- Sold products to customers by explaining product features and benefits
- Communicated with colleagues, supervisors, and clients, fostering positive relationships and collaboration
- Maintained professional, positive attitude, contributing to productive work environment
Education
Certification in Electrical Candidate -
Thaddeus Stevens College of Technology
05.2025
Skills
- Customer service
- Problem resolution
- Customer support
- Team collaboration
- Customer-oriented
- Enhancing customer satisfaction
- Building rapport
- Handling difficult customer service situations
- Navigating multiple computer systems
- Multitasking
- Troubleshooting customer issues
Certification
- Electrical Certificate
- OSHA-10
Timeline
Customer Service Associate
Wawa
06.2024 - Current
Cook
Pats Pizza
01.2024 - 05.2024
Associate
Capriotti's Sandwich Shop
08.2022 - 12.2023
Certification in Electrical Candidate -
Thaddeus Stevens College of Technology
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