Richard Nielsen
Easton
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
1
1
Certification
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Team Lead
Walmart
Hackettstown
07.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supervised team operations and ensured adherence to company policies.
- Coordinated daily schedules and assigned tasks to team members.
- Trained new employees on store procedures and customer service standards.
- Motivated staff through positive reinforcement techniques.
- Identified opportunities for process improvements, implementing changes when required.
- Implemented safety protocols to maintain a secure work environment at the store.
- Monitored inventory levels and assisted with stock replenishment processes.
Department Manager
Walmart
Hackettstown
04.2015 - 07.2021
- Trained and mentored team members on customer service standards.
- Coordinated promotions and merchandising strategies for product displays.
- Oversaw inventory management and product replenishment processes.
- Handled shift overstock, restocking, and inventory control.
- Resolved customer inquiries and complaints effectively and promptly.
Sales Associate
Bed Bath & Beyond
Flanders
08.2015 - 09.2016
- Assisted customers in locating products and provided product knowledge.
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved issues effectively.
- Participated in merchandising activities to enhance product displays.
- Maintained cleanliness and organization of sales floor and stock areas.
Assistant Manager
Walmart
Flanders
10.2009 - 04.2015
- Assisted in managing daily operations and store performance.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on company policies and customer service standards.
- Led team meetings to communicate updates and address concerns effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with department managers to improve workflow and productivity.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Department Manager
Walmart
Hackettstown
09.2006 - 10.2009
- Managed daily operations and staffing for high-volume retail environment.
- Oversaw inventory management and product replenishment processes.
- Trained and mentored team members on customer service standards.
- Coordinated promotions and merchandising strategies for product displays.
- Handled shift overstock, restocking, and inventory control.
Sales Associate
Walmart
Hackettstown
05.2000 - 09.2006
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and provided product knowledge.
- Participated in merchandising activities to enhance product displays.
- Maintained cleanliness and organization of sales floor and stock areas.
Sales Associate
Home Depot
Hackettstown
05.2004 - 08.2004
- Assisted customers in locating products and provided product knowledge.
- Maintained cleanliness and organization of sales floor and stock areas.
- Collaborated with team members to ensure optimal inventory levels.
- Participated in merchandising activities to enhance product displays.
Education
Warren Hills Regional High School
Washington, NJSome College (No Degree) - Computer Science
County College of Morris
Randolph Township, NJ 09.2001 - 12.2002
Some College (No Degree) - High School Teaching
Warren County Community College
Washington, NJ 01.2003 - 05.2004
Some College (No Degree) - History And Teaching
Ramapo College of New Jersey
Mahwah, NJSkills
- Team management
- Workflow coordination
- Inventory management
- Equipment operation
- Problem solving
- Forklift operation
- Safety compliance
- Equipment maintenance
- Warehouse safety
- Warehouse picking
- Heavy equipment operations
- Train-the-trainer
- Team leadership
Certification
- Licensed machine operator at Walmart
- Certified trainer for machine operators at Walmart
Timeline
Team Lead
Walmart
07.2021 - Current
Sales Associate
Bed Bath & Beyond
08.2015 - 09.2016
Department Manager
Walmart
04.2015 - 07.2021
Assistant Manager
Walmart
10.2009 - 04.2015
Department Manager
Walmart
09.2006 - 10.2009
Sales Associate
Home Depot
05.2004 - 08.2004
Some College (No Degree) - High School Teaching
Warren County Community College
01.2003 - 05.2004
Some College (No Degree) - Computer Science
County College of Morris
09.2001 - 12.2002
Sales Associate
Walmart
05.2000 - 09.2006
Warren Hills Regional High School
Some College (No Degree) - History And Teaching
Ramapo College of New Jersey