Richard Nunez
Allentown
Summary
Friendly and reliable customer service professional skilled, in achieving sales targets in high-end merchandise environments. Also Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. As well as managing a team to success. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
BDC Director
Brown Daub Chevrolet
06.2024 - Current
- Developed and maintained relationships with key clients, resulting in a 82% increase in account retention
- Identified new business opportunities within existing accounts, leading to a 75% growth in revenue
- Collaborated with cross-functional teams to develop customized solutions that met client needs and exceeded expectations
- Negotiated contract terms and pricing agreements with clients, resulting in improved profit margins
- Conducted market research to identify potential target industries and companies for business expansion
- Tracked sales metrics and analyzed data to identify trends, optimize strategies, and drive revenue growth
- Collaborated with marketing team on lead generation campaigns to generate qualified leads for the sales pipeline
- Developed strategic account plans outlining objectives, tactics, and timelines for achieving revenue targets
- Collaborated closely with internal teams (sales, marketing, product development) to ensure alignment and maximize opportunities
- Implemented customer feedback surveys to gather insights on satisfaction levels and identify areas for improvement
BDC Director
Kelly Chrysler Dodge Jeep Ram
08.2023 - Current
- As a BDC Director, responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
- To excel in this role, developing a knack for marketing and sales was essential.
- Additionally, taking charge of the service department for Chrysler, Dodge, Jeep, Ram, Mitsubishi, Buick/GMC, ensuring that all rooftops and the used cars department has a steady stream of business in both sales and service.
- Prioritizing in providing my team with a healthy work environment and a streamline process to ensure efficiency.
- It's a crucial role that requires strong leadership, communication, and organizational skills to effectively drive the success of the BDC.
- Ensures all internet leads are followed up with until sale is acquired;
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
- Answer customer inquiries and calls when necessary;
- Follows up with aged sales leads;
- Manage and track all leads;
- Manage all incoming and outgoing phone calls and emails;
- Maintain daily, weekly, and monthly sales forecasts;
- Work closely with executive and department managers to develop appointment setting strategies;
- Handle customer contacts through CRM, service, follow-up and lead generations;
- Schedule sales/service appointments and reschedule no-show customers;
- Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals;
- Learn to overcome objections and thrive within sales situations;
- Answer customer internet inquires by both email and phone;
- Manage day-to-day business of the business development center;
- Achieve the sales and customer satisfaction objective set by management.
BDC Agent
Kelly Chrysler Dodge Jeep Dodge
07.2022 - 08.2023
- Responsible for setting 60-95 appts and 67-80% showing.
- Also making sure service customers get scheduled, or get an update when needed, answer reception calls as well as parts calls when needed.
- Always there for my team. Helping my manager in anything she needs and making sure to step in whenever she needs me.
- Friendly and Reliable worker. Calling 80-110 people a day and answering 50 calls a day.
Account Manager
Accurate Personnel
01.2022 - 07.2022
- Managed an Account For one of the biggest warehouses in Nazareth PA.
- In charge of Hiring (recruiting) Talent, handing out Drug tests and making sure they pass, submitting pay roll forms hosting orientations, dealing with third party and on site supervising duties.
- Hosting job fairs. Sign I-9 forms and submit background checks, do daily Interviews.
Business Development Coordinator
Millennium Toyota Hempstead NY
07.2017 - 06.2021
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
- Built relationships with customers to increase likelihood of repeat business.
- Made Sure Everything was ready for the sales person. Setting up appointment and test drives.
- Also made more than 130 calls a day.
Education
Diploma -
Freeport High School
Freeport, NY01.2014
Skills
- Cold calling
- Bilingual in [Spanish and English]
- Goal-oriented
- CRM Software
- Heavy lifting
- Customer Relationship Management
- Pricing
- Superior organization ability
- Guest services
- Relationship management
- High-end sales
- Social media management
- Recognized as employee of the month
- Customer service-oriented
- Branding
- Front desk
- Staff training and development
- Business development
- Detail-oriented
- Public Relations
- Friendly
- Account Management
- Presentation skills
- Leadership
- Product management
- Retail merchandising specialist
- Web design
- Dealership experience
- Excellent communication skills
- Market research
- Inside sales
- Smartsheet
- Sales experience
- Negotiation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Lead Handling.
- Supervised team of 10 staff members.
- Documented and resolved Leads and their issues which led to positive results.
- Achieved Goals by completing Tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Customer satisfaction through effectively helping with objectives.
Languages
English - Fluent
Spanish - Fluent
Timeline
BDC Director
Brown Daub Chevrolet
06.2024 - Current
BDC Director
Kelly Chrysler Dodge Jeep Ram
08.2023 - Current
BDC Agent
Kelly Chrysler Dodge Jeep Dodge
07.2022 - 08.2023
Account Manager
Accurate Personnel
01.2022 - 07.2022
Business Development Coordinator
Millennium Toyota Hempstead NY
07.2017 - 06.2021
Diploma -
Freeport High School
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