Richard Roby
Uniontown
Summary
Dynamic Production Manager at Sodexo Food Service with expertise in customer service and staff management. Successfully led micro-market installations and enhanced team development while resolving technical issues in vending machine operations. Recognized for improving service efficiency and ensuring optimal stock levels, driving customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Production Manager
Sodexo Food Service
Dunbar
03.2020 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prepared weekly schedules for staff members working in the warehouse, distribution center, and out in the field servicing machines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Proposed or approved modifications to project plans.
- Resolved technical problems that arose with the vending machines including troubleshooting malfunctions when necessary.
- Ensured vending machines were stocked with merchandise and supplies on a daily basis.
Education
High School Diploma -
Uniontown High School
Uniontown, PA06-2009
Skills
- Customer service
- Staff management
- Team development
- Vending machine maintenance
- Project management
- Lead the micro-market installation team
- Scheduling machine installs and removals
Affiliations
- Brazilian Jujitsu Athlete
- 2024 IBJJF Jujitsu World Champion
Timeline
Production Manager
Sodexo Food Service
03.2020 - Current
High School Diploma -
Uniontown High School