Richard Wendler-Haase
Philadelphia
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
16
16
years of professional experience
Work History
Service Advisor
Caliber Collision
Philadelphia, PA
04.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Facilitated communication between customers and technicians to ensure clarity on service needs.
Loan Consultant
Loandepot
Ambler, PA
01.2026 - 04.2026
- Guided clients through loan application processes, ensuring understanding of terms and conditions.
- Evaluated financial information to determine loan eligibility and risk factors.
- Developed tailored loan solutions based on client needs and financial situations.
- Streamlined documentation processes to enhance operational efficiency and reduce processing time.
Corrections Officer
Pennsylvania Department of Corrections
Collegeville, PA
12.2018 - 03.2023
- Responsible for the care, custody, and control of inmates located in a maximum-security institution.
- Experienced with utilizing electronic immobilization devices, OC spray, defense tactics, Level 5 and capital case inmates
- Routinely supervising inmate housing units with up to 150 inmates, with various custody levels, at once.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
Business Sales Representative
Comcast
Horsham, PA
05.2018 - 12.2018
- Provide potential and existing Comcast Business Customers with excellent customer service
- Utilize CRM tools provided to me to enhance the overall customer experience
Financial Services Professional
Mass Mutual Greater Philadelphia
Bala Cynwyd, PA
09.2017 - 01.2018
- Independent Contractor focused on networking and growing my individual book of business.
- Utilized social media, email campaigns, and friends to increase my overall sales revenue.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Assistant General Manager
Wawa
Philadelphia, PA
09.2016 - 09.2017
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
Licensed Insurance Producer
Allstate
Philadelphia, PA
02.2016 - 09.2016
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
Assistant Store Manager- Brand Central
Sears
Media, PA
02.2015 - 09.2016
- Responsible for the appliance, mattress, furniture, and electronics departments at a big-box store.
- I was also directly responsible for the sales metrics of 25 associates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Lance Corporal
United States Marine Corps Reserve
Harrisburg, PA
07.2010 - 08.2016
- Rifleman in the USMC Reserve.
- Held various leadership positions throughout my time in the Marine Corps
- Improved marksmanship skills through consistent training and coaching of fellow riflemen.
Specialty Fitness Sales Lead
Sears
North Wales, PA
12.2014 - 01.2016
- I was responsible for opening up a new sales department at the North Wales Sears.
- I had to set up and maintain the floor plan, and ensure all new products were out on time.
- Trained associates in developing excellent customer service.
- Ensured that all leads and deliveries were followed up with.
- First year, there was a 20% sales increase.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Quality Maintenance Associate
Sears
Philadelphia, PA
03.2012 - 12.2014
- Completed daily inspections of a Sears store from a maintenance and customer touchpoint perspective.
- Utilized my sales background to make sure that those touchpoints were 100% ready for customers at all times.
- Worked with vendors and outside companies when necessary.
Consultative Sales Associate
Sears
Philadelphia, PA
03.2011 - 03.2012
- I ensured I had the knowledge of my products to provide my customers with excellent customer service.
- Followed up with all potential sales leads and deliveries of products to ensure total customer satisfaction.
- Delivered comprehensive sales presentations that clearly communicated product value propositions to prospective clients.
Education
B.S. - Business Administration
Southern New Hampshire University
Philadelphia, PA06.2026
Carpentry -
Orleans Technical College
Philadelphia, PA07.2011
Skills
- Customer Service
- Computer Skills
- Estimating
- Workflow Management
- Sales expertise
- Customer Relationship Management
Timeline
Loan Consultant
Loandepot
01.2026 - 04.2026
Service Advisor
Caliber Collision
04.2023 - Current
Corrections Officer
Pennsylvania Department of Corrections
12.2018 - 03.2023
Business Sales Representative
Comcast
05.2018 - 12.2018
Financial Services Professional
Mass Mutual Greater Philadelphia
09.2017 - 01.2018
Assistant General Manager
Wawa
09.2016 - 09.2017
Licensed Insurance Producer
Allstate
02.2016 - 09.2016
Assistant Store Manager- Brand Central
Sears
02.2015 - 09.2016
Specialty Fitness Sales Lead
Sears
12.2014 - 01.2016
Quality Maintenance Associate
Sears
03.2012 - 12.2014
Consultative Sales Associate
Sears
03.2011 - 03.2012
Lance Corporal
United States Marine Corps Reserve
07.2010 - 08.2016
Carpentry -
Orleans Technical College
B.S. - Business Administration
Southern New Hampshire University
References
- Tom Fondi, former Supervisor, Department of Corrections, 484-213-7147
- Michael Curfman, Coworker, Department of Corrections, 814-360-7544
Personal Information
Title: Service Advisor