Richard L Gildea jr

• Assisted in conducting regular safety drills and training sessions for personnel.
• Monitored security systems and reported incidents to ensure safety compliance.
• Supported the implementation of access control procedures and protocols.
• Collaborated with team members to maintain a secure environment for staff and visitors.
• Observed and documented suspicious activities to enhance situational awareness.
• Learned to operate surveillance equipment and emergency response tools efficiently.
• Participated in safety inspections to identify potential hazards and recommend improvements.
• Adapted quickly to changing security needs while providing exceptional support services.
• Recorded incident reports with detailed accounts of occurrences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
• Supervised grounds, employee entrances, and exits and security officers on duty.
• Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
• Conducted thorough investigations of security incidents, identifying root causes and implementing corrective actions to prevent recurrence.
• Established positive relationships with local law enforcement agencies, fostering cooperation during investigations or emergency situations.

• Developed and maintained strong client relationships through regular communication and support.
• Identified security needs and recommended tailored solutions to enhance client safety measures.
• Coordinated with internal teams to ensure seamless implementation of security services for clients.
• Monitored industry trends and competitor offerings to inform strategic account management decisions.
• Conducted risk assessments and presented findings to clients, emphasizing actionable improvements.
• Developed strong relationships with clients through consistent communication and excellent customer service.
• Implemented new technologies to enhance surveillance capabilities and reduce response times in emergencies.
• Increased security awareness by conducting regular training sessions for client employees.
• Coordinated special events requiring additional personnel or equipment resources.
• Liaised between clients, account executives, and operational teams to maximize efficiency in the delivery of services.
• Monitored team performance metrics, identifying areas for improvement or additional training as needed.

Manage scheduling: Powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

• Developed and implemented training programs for security personnel, enhancing team performance.
• Conducted risk assessments and audits, identifying vulnerabilities in security systems.
• Collaborated with law enforcement agencies to coordinate responses during incidents.
• Managed crisis situations effectively, minimizing risks and ensuring safety of personnel.
• Established security policies and procedures, improving overall operational efficiency.
• Oversaw scheduling and deployment of security staff, optimizing resource allocation.

• Was in charge of two hospital locations.
• Chester Pa. was housing for drug and alcohol patients, methadone clinic, psychiatric services for children through adults.
• Springfield Hospital in Springfield Pa. was a hospital facility with 75 beds, patients, physicians, visitors and outside appointments. Split time between both locations or where the need was greatest.
• Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
• Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
• Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
• Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
• Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
• Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
• Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
• Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
• Trained new security officers on hospital policies, emergency response plans, and communication strategies.