Avelina Santiago
Philadelphia
Summary
Results-driven Retail Sales Associate with expertise in customer service and visual merchandising. Skilled in training associates, managing inventory, and enhancing sales performance in fast-paced environments. Experienced in onboarding, cross-department collaboration, and maintaining operational accuracy during peak periods. Committed to fostering welcoming experiences for diverse populations and ready to contribute strong interpersonal skills and organizational precision to a service-driven environment. Eager to expand professionally, learn new skills, and contribute in new roles and career paths where customer experience, operations, and merchandising strengths can create impact.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Dick’s Sporting Goods
Philadelphia
06.2023 - Current
- Delivered exceptional customer service to ensure a consistently positive shopping experience
- Trained and onboarded new sales associates, enhancing understanding of company policies, procedures, and sales best practices
- Collaborated with visual merchandising team to design and maintain engaging displays, driving sales growth
- Developed visual plan layouts for merchandising, improving product presentation and customer engagement
- Managed competing priorities during high-traffic periods while maintaining accuracy and attention to detail
- Quickly learn features/benefits to answer questions and guide purchases
- Performed stocking and replenishment of merchandise to ensure product availability on sales floor.
- Traveled to various locations to conduct inventory assessments of products and stock levels.
Education
High School Diploma -
School Lane Charter
Bensalem06-2025
Skills
- Sales techniques
- Customer service and support
- Cash handling
- Inventory management
- Visual merchandising
- Stocking and restocking
- Call center experience
- Warehouse experience
- Employee training
- Conflict resolution
- Organizational skills
- Phone etiquette
- Communication skills
Timeline
Retail Sales Associate
Dick’s Sporting Goods
06.2023 - Current
High School Diploma -
School Lane Charter