Ricky Sims
Philadelphia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Service Desk Employee
Pennsylvania College of Technology
10.2023 - Current
- Provide technical support for students, faculty, and staff on software and hardware issues
- Assist with password resets, MFA troubleshooting, and network connectivity problems
- Install antivirus software and optimize computer performance
Technical Apprentice
Urban Technology Project
08.2022 - 06.2023
- Supported Philadelphia School District schools with IT needs and technical troubleshooting
- Managed and maintained inventory of technological devices across multiple locations
- Completed technical assignments efficiently, demonstrating strong problem-solving skills and attention to detail.
Technical Associate
Staples
06.2024 - 08.2024
- Assisted customers with PC hardware, software, and technology purchases
- Provided in-depth explanations of product specifications and guided customers to the best solutions
Education
Bachelor of Science - Information Technology
Pennsylvania College of Technology
05.2027
High School Diploma -
Lankenau High School
06.2020
Skills
- IT Support
- Troubleshooting
- Networking
- Hardware & Software Diagnostics
- Customer Service
- Problem-Solving
- Communication
- Teamwork and collaboration
Certification
Google Certified Educator Level 1
Timeline
Technical Associate
Staples
06.2024 - 08.2024
IT Service Desk Employee
Pennsylvania College of Technology
10.2023 - Current
Technical Apprentice
Urban Technology Project
08.2022 - 06.2023
High School Diploma -
Lankenau High School
Bachelor of Science - Information Technology
Pennsylvania College of Technology
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