Rida Elghoulaymi

I first began as Flight Crew.

• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Monitored guests and enforced rules, maintaining safety for visitors and staff.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Operated rides and attractions according to written guidelines to reduce injuries.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

After about 3 months of doing flight crew I eventually wanted to try Front desk. After my first day selling 16 memberships, I got a position to remain at the front desk to be a permanent sales associate. During my time as a sales associate I participated in simple tasks such as

• Issued tickets to customers and collected payment and fees for desired services.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed guests and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to enter orders, process payments and issue receipts.

One day, I was approached my one of my shift leads and he told me that he sees potential in me and wants me to start thinking about a future with the company. After 6 months of working as a sales associate and working under my shift leads wing, I got a Shift Lead position. As a Shift Lead it consisted of:

• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.

As a shift lead as well I get the opportunity to travel to struggling parks to address issues such as income, employment, and sales. I have been to Vestal NY and Chattanooga TN. I also have gotten the opportunity to participate in an NPO (New Park Opening) in Roanoke VA. During my time in Roanoke I was able to be a facilitator and train up all the new upcoming employees. I remain as a Shift Lead at DEFY Scranton as I continue my growth to become a better and more hard worker than I was yesterday.

I first started as a dishwasher. I then also worked in the kitchen as an assistant cook. I eventually started bussing tables, waiting on tables, and working the register.

I also did as follows:

• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Informed customers about daily and seasonal specials.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepared food orders to support waitstaff and other team members.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Worked with chef to prepare daily food specials and other supplies.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Monitored food quality and temperature for safe consumption.
• Worked on salads, desserts and meat preparation to increase kitchen speed.