Riddhi Amin
Harleysville
Summary
Operations and administrative professional with experience across creative production, healthcare, and retail environments. Skilled in team leadership, project coordination, medical front desk support, medical records, physical therapy assistance, and customer service. Known for strong organization, adaptability, and clear communication.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Chief of Operations
Ronak Amin Studio
Lansdale
02.2020 - Current
- Led day-to-day business operations for a full-service video production studio, overseeing production, marketing, sales, and distribution.
- Identified and developed new market opportunities for video content, contributing to revenue growth and expanded client reach.
- Collaborated directly with executives, clients, vendors, and regulatory partners to ensure clear communication and project alignment.
- Assessed client needs and determined appropriate custom products and production solutions.
- Managed project workflows using 17hats and Basecamp, improving scheduling, task tracking, and delivery timelines.
- Developed and refined strategies to enhance existing products and service offerings.
- Built and maintained strong relationships with distributors, vendors, and advertising agencies.
- Supported creative production as an experienced cinematographer, assisting with filming, lighting, and post-production coordination.
- Operated and maintained camera and lighting equipment and collaborated with directors to execute creative vision.
Shift Leader
Dunkin
Duluth
05.2015 - 09.2020
- Supervised daily store operations for both Dunkin’ and Baskin-Robbins, ensuring smooth service during high-volume shifts.
- Led and supported team members, delegating tasks and maintaining productivity during peak hours.
- Trained new hires across both brands, including food preparation, beverage standards, POS systems, and customer service protocols.
- Ensured compliance with food safety, cleanliness, and company standards at all times.
- Handled cash management, register balancing, and shift closing procedures.
- Addressed customer concerns promptly and professionally to maintain high satisfaction levels.
- Assisted with inventory monitoring, restocking, and loss prevention.
- Demonstrated adaptability by switching between Dunkin’ and Baskin-Robbins operations as needed.
Medical Front Desk Associate
Gwinnett Clinic
Lawrenceville
09.2018 - 02.2020
- Managed front desk operations including patient check-in/check-out, appointment scheduling, and high-volume phone support.
- Verified insurance coverage, collected co-payments, and ensured strict compliance with HIPAA regulations.
- Collected and documented patient medical histories, medications, allergies, and presenting symptoms.
- Cross-trained as a Physical Therapy Aide, assisting therapists with patient preparation, exercise supervision, equipment setup, and room sanitation.
- Supported patient mobility and comfort during therapy sessions while maintaining safety protocols.
- Cross-trained in Medical Records, responsible for filing, scanning, organizing, and maintaining accurate patient documentation.
- Coordinated prescription refills and communications with pharmacies via phone and fax.
- Prepared exam rooms, sanitized medical equipment, and assisted with basic diagnostic procedures including EKGs.
- Provided compassionate patient support and clear communication to ensure a positive clinical experience.
Education
Bachelor of Science - Health Sciences
Gwinnett Technical College
Lawrenceville, GA05-2019
Skills
- Market analysis
- Custom production solutions
- Workflow optimization
- Video production
- Client relationship management
- Operations Management
- Project Management (17hats, Basecamp)
- Leadership & Team Coordination
- Client & Stakeholder Relations
- Video Production & Cinematography
- Administrative Operations
- Customer Service
- Medical Terminology
- HIPAA Compliance
- Scheduling & Time Management
- Communication & Phone Etiquette
- Problem Solving & Multitasking
Certification
Medical Office Administration
Timeline
Chief of Operations
Ronak Amin Studio
02.2020 - Current
Medical Front Desk Associate
Gwinnett Clinic
09.2018 - 02.2020
Shift Leader
Dunkin
05.2015 - 09.2020
Bachelor of Science - Health Sciences
Gwinnett Technical College