RIDGE MACK

Managed lost and found items and respond to customers regard their items.

• Ensured compliance with safety regulations in daily operations.
• Assisted customers with inquiries and complaints in a professional manner.
• Answered phones in a courteous manner while providing excellent customer service.
• Prepared reports on operational activities for management review.
• Utilized computer software programs to create reports, labels, forms.
• Supported office clerical functions using word processing and other software, email and office machines.
• Scanned documents into digital formats ensuring accuracy of content.
• Process employee payroll using payroll software and systems.
• Assist in resolving payroll discrepancies and inquiries from staff.
• Maintained accurate attendance records for payroll purposes.

• Processed purchase orders for goods or services needed by the district's departments.
• Maintained detailed files on all personnel matters related to employee benefits, contracts and evaluations.
• Compiled, organized and maintained confidential records in accordance with legal requirements.
• Processed payrolls, including calculating wages, deductions, taxes and other withholdings.
• Provided administrative support to the superintendent, board members and staff.
• Organized special events such as conferences or workshops sponsored by the district.

• Wrote correspondence and documentation, as well as distributing materials to the appropriate people
• Oversaw the scheduling of attorneys' appointments and made adjustments and changes using WCAIS
• Took client calls to respond to inquiries, employing open-ended questioning techniques to obtain relevant information
• Followed privacy laws to avoid possible data breaches and protect client data
• Met with clients and other parties involved to gather and track case information
• Oversaw day-to-day legal activities for office with attorneys, such as subpoena services.

• Created presentations that were both informative and appealing
• Developed and implemented records handling standard operating procedures
• Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties
• Answered a multi-line phone system and transferred callers to the appropriate department or staff member
• Opened and properly distributed incoming mail in order to respond to client inquiries more quickly
• Oversaw calendars in order to coordinate meetings, appointments, and events strategically
• Entered data into system and updated customer contacts, and information to keep records current
• Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support
• Acted as a liaison between clients and vendors, maintaining open lines of communication.

• Provided each customer with exceptional service by listening to their concerns and answering their questions
• Help clients complete application for benefits
• EBT card maker and EBT card pinner
• Scan client applications
• Process applications
• Answered switchboard calls
• Filing, copying, typing, faxing.