Rifaeat Karim
Philadelphia
Summary
A dedicated and customer-focused professional with 5 years of experience in both retail and banking environments. Skilled in providing excellent customer service, handling financial transactions, and managing daily operations with attention to detail. At Old Navy, honed skills in sales, inventory management, and team collaboration over 3 years, while at Citibank, developed expertise in financial services, cash handling, and building customer relationships during a 2-year tenure which I continued at Truist. Adept at multitasking, problem-solving, and maintaining a high level of professionalism in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Universal Banker II
Truist
06.2025 - Current
- Managed the branch vault as head teller, including maintaining adequate cash levels, buying/selling currency with tellers and the main office/Federal Reserve, verifying large cash shipments, and ensuring dual-control procedures.
- Built lasting customer relationships through needs-based conversations, cross-sold bank products, and consistently met or exceeded monthly sales and referral goals.
- Provided exceptional customer service while efficiently processing high-volume daily transactions, including deposits, withdrawals, check cashing, and night drops in a fast-paced branch environment.
UNIVERSAL BANKER
Citibank
05.2023 - 06.2025
- Built strong relationships with clients with conversations about them and their financial goals to ensure returning and satisfied clients.
- Informed clients of constantly updating banking packages, credit cards and certificate of deposits to ensure proper understanding and helping client open accounts seamlessly.
- Consistently worked with supervisors and banking manager to improve my skills and deepen my understand of the bank to elevate my abilities to be ranked in the top 5 in the area
- Worked as both a teller and banker to adapt to both positions and use knowledge from both sides to create meaningful experiences for clients.
SALES ASSOCIATE
Gap Inc
11.2020 - 05.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Helped create returning customers with engaging conversations about their items and satisfying transactions.
- Drove district-leading performance in rewards program enrolment and credit card sign-ups, elevating store to #1 ranking while maintaining high customer satisfaction
- Communicated with managers to consistently increase skill set and service quality, resulting in Employee of the Month recognition twice.
Education
Associate of Science - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NY12-2024
High School Diploma - undefined
Forest Hills High School
Forest Hills, NY06-2018
Skills
- Microsoft Word proficiency
- Cash Handling & Vault Management
- Sales & Cross-Selling
- New Account Opening & Maintenance
- Customer Service Excellence
LANGUAGES
English (Native), Bengali (Native).
Timeline
Universal Banker II
Truist
06.2025 - Current
UNIVERSAL BANKER
Citibank
05.2023 - 06.2025
SALES ASSOCIATE
Gap Inc
11.2020 - 05.2023
High School Diploma - undefined
Forest Hills High School
Associate of Science - Computer Science
LaGuardia Community College of The City University of New York