Rikiyah Brown
Harrisburg
Summary
I am a hard working passionate job seeker pursuing a full-time role that presents professional challenges, leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
JD Sport Goods
09.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers in selecting appropriate footwear to meet their needs, ensuring a positive shopping experience.
Security Officer
Securitas
11.2020 - 09.2024
- Watch security cameras to ensure safety and loss prevention
- Do walk arounds to observe activity
- Maintained a secure environment by monitoring premises and responding promptly to potential threats.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Packer Associate
Kochs Food
08.2023 - 12.2023
Dietary Aide
Attalla Health and Rehab
04.2023 - 08.2023
Assistant Manager
Hibbett Sporting Goods
11.2022 - 03.2023
Overnight Stocker
Walmart
10.2019 - 10.2020
- Overnight shift
- Stocking different merchandise
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Warehouse Associate
thredUP Inc
08.2019 - 11.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Sales Associate/Customer Service
Dave & Buster's
10.2018 - 04.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cook/Cashier
Chuck E. Cheese
04.2016 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Delivery Driver
Pizza Hut
04.2018 - 09.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered pizzas promptly and professionally, ensuring customer satisfaction.
Education
Criminal Justice
Harrisburg Area Community College
Harrisburg, PAJohn Harris High School
Harrisburg, PA2017
Skills
- Delivery Driver Experience
- Forklift
- Warehouse Experience
- Packaging
- Freight Experience
- Problem-solving
- Money handling
- Sales expertise
- CRM software proficiency
- B2B sales and customer service
- Superb time management
- Customer service
- Teamwork and collaboration
- Stocking and receiving
- Written and oral communication skills
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Sales Associate
JD Sport Goods
09.2024 - 02.2025
Packer Associate
Kochs Food
08.2023 - 12.2023
Dietary Aide
Attalla Health and Rehab
04.2023 - 08.2023
Assistant Manager
Hibbett Sporting Goods
11.2022 - 03.2023
Security Officer
Securitas
11.2020 - 09.2024
Overnight Stocker
Walmart
10.2019 - 10.2020
Warehouse Associate
thredUP Inc
08.2019 - 11.2019
Sales Associate/Customer Service
Dave & Buster's
10.2018 - 04.2019
Delivery Driver
Pizza Hut
04.2018 - 09.2018
Cook/Cashier
Chuck E. Cheese
04.2016 - 09.2018
Criminal Justice
Harrisburg Area Community College
John Harris High School
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