Riley Brode
Hollidaysburg
Summary
Dynamic Shift Leader at Jersey Mike's Subs with a proven track record in team motivation and customer service management. Enhanced service quality and resolved complaints effectively, fostering high satisfaction levels. Skilled in conflict resolution and safety processes, ensuring compliance and operational excellence. Committed to creating positive experiences for both customers and team members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
06.2022 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Improved food preparation procedures, ensuring compliance with health regulations and safety standards.
Wait Staff Member
Allegro Ristorante
06.2020 - 08.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Cultivated warm relationships with regular customers.
Lifeguard
Lakemont Park
06.2019 - 09.2019
- Monitored swimming areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, implementing first aid and rescue techniques.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Psychology
Pennsylvania State University
Altoona05-2025
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team supervision
- Conflict resolution
- Safety processes and procedures
- Complaint resolution
Certification
- Pennsylvania Child Abuse History Certification
- Certification of Completion in Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania
Timeline
Shift Leader
Jersey Mike's Subs
06.2022 - Current
Wait Staff Member
Allegro Ristorante
06.2020 - 08.2022
Lifeguard
Lakemont Park
06.2019 - 09.2019
Bachelor of Science - Psychology
Pennsylvania State University