Riley Kemper
Pittsburgh
Summary
Dynamic IT professional with extensive experience at LEFCON LLC, excelling in network troubleshooting and cyber security. Proven track record in enhancing system functionality and user proficiency through effective training. Adept at managing complex IT environments and delivering exceptional customer support, ensuring optimal performance and security for diverse clients.
Overview
1
1
Certification
3
3
years of professional experience
Work History
IT Regional Technician
LEFCON LLC
Pittsburgh
06.2025 - Current
- Installed and configured networking devices, including routers, switches, servers, and firewalls for LAN, WAN, and wireless networks.
- Troubleshot network issues while monitoring hardware and software performance to ensure optimal system functionality.
- Diagnosed outages remotely or onsite to restore service quickly.
- Educated new technicians on standard operating procedures and safety protocols to promote compliance and efficiency.
- Facilitated training sessions on computer applications for end users to enhance their proficiency and productivity.
- Installed, configured, tested, and maintained audio-visual equipment according to industry standards.
- Programmed remote controls for diverse audio-visual systems to improve functionality.
First Response Technician
LEFCON, LLC
Pittsburgh
01.2025 - 05.2025
- Provide managed detection and response services to real time cyber threats and incidents.
- Played a key role in the Tactical Operating Center by delivering managed services to more than 400 clients, such as Fortune 500 companies and municipalities.
- Provided virtual support for customer calls, addressing IT issues ranging from basic troubleshooting to cyber security incidents.
- Created, logged, and triaged support tickets in IT service management system to streamline issue resolution.
- Supported Office 365 environment, troubleshooting applications including Exchange, Teams, SharePoint, and OneDrive.
Intern – Security Analyst
LEFCON, LLC
Pittsburgh
01.2024 - 12.2024
- Investigated and mitigated phishing email threats using Microsoft 365 security tools, analyzing suspicious emails, implementing protective measures, and educating users to recognize phishing attempts, increasing overall user awareness.
- Audited Active Directory and Microsoft 365 user accounts, identifying unauthorized access and privilege anomalies, strengthening account security protocols.
- Participated in debriefs following cyber events, analyzing incidents, identifying root causes, and recommending improvements, enhancing organization's security posture.
Intern – First Response Technician
LEFCON, LLC
Pittsburgh
06.2023 - 12.2023
- Contributed to the Tactical Operating Center by providing managed services for over 400 clients, including Fortune 500 companies, international brands, local government entities, and municipalities.
- Provide managed detection and response services to real time cyber threats and incidents.
- Provided virtual support for customer calls, addressing issues from basic IT support to cyber security.
- Created, logged, and triaged support tickets in IT service management system to streamline incident resolution.
- Supported Office 365 environment by troubleshooting issues across Exchange, Teams, SharePoint, and OneDrive.
Education
Bachelor of Science - Cyber Security and Digital Forensics
Robert Morris University
Pittsburgh, PA05-2024
Skills
- Network troubleshooting
- Cyber security
- Audio-visual installation
- IT support
- Operating systems
- Customer relationship management
- User training
- Time management
- Field service
- Hardware installation
- Network configuration
Certification
- URC Total Control Level 1
- URC Total Control Level 2
Timeline
IT Regional Technician
LEFCON LLC
06.2025 - Current
First Response Technician
LEFCON, LLC
01.2025 - 05.2025
Intern – Security Analyst
LEFCON, LLC
01.2024 - 12.2024
Intern – First Response Technician
LEFCON, LLC
06.2023 - 12.2023
Bachelor of Science - Cyber Security and Digital Forensics
Robert Morris University