Rita Hanlon
Chalfont
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
25
25
years of professional experience
Work History
Administrator
CHR Consulting Services
Dresher
2025.04 - Current
- Coordinated meetings and schedules for department staff and leadership.
- Assisted in the development and implementation of administrative procedures.
- Supported team communication through emails and other collaboration tools.
- Prepared reports and presentations for internal meetings and reviews.
- Provided general administrative support to staff members.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Updated employee database with changes in job title, salary information or contact details.
- Conducted employment verification and background investigation to facilitate hiring process.
Senior Support Specialist
The MCS Group
Newark
2011.10 - Current
- Maintained litigation database and document organization for medical malpractice cases.
- Uploaded data into the company's database for review and pre-processing.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Frank's Pizzeria
Blue Bell
2009.06 - 2011.10
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
National Sales & Marketing Coordinator
Textron Financial
North Wales
2008.09 - 2009.06
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Data Processing Analyst
Textron Financial
North Wales
2004.05 - 2008.09
- Verified data checking for compliance, error and repeat data.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Securely filed document master digital files for backup and future verification.
- Completed time-sensitive data entry requests.
- Assisted team by compiling internal reporting data.
- Clearly communicated entry status via email or phone with other departments.
- Located and corrected data entry errors and reported to management.
- Applied data validation procedures to support and enforce data integrity.
Administrative Assistant
Textron Financial
North Wales
2001.01 - 2004.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
BBA - Business Management
Strayer University
Trevose, PA09.2013
Skills
- Customer relationship management
- Report preparation
- Data entry
- Payment processing
- Customer service
- Customer relations
- Client relations
- Administrative procedures
- Office management
Timeline
Administrator
CHR Consulting Services
2025.04 - Current
Senior Support Specialist
The MCS Group
2011.10 - Current
Manager
Frank's Pizzeria
2009.06 - 2011.10
National Sales & Marketing Coordinator
Textron Financial
2008.09 - 2009.06
Data Processing Analyst
Textron Financial
2004.05 - 2008.09
Administrative Assistant
Textron Financial
2001.01 - 2004.05
BBA - Business Management
Strayer University