Rivesh Dursun
Management Support Officer
Pamplemousses
Summary
Proven achiever with extensive experience in office administration and multimedia reporting, notably at the Ministry Of Public Service and Le Defi Media/Radio Plus. Excelled in document management, customer service, and fostering key partnerships, enhancing operational efficiency and stakeholder engagement. Demonstrates exceptional interpersonal communication and problem-solving skills, contributing to significant project successes and customer satisfaction improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Management Support Officer
Ministry Of Public Service
05.2019 - Current
- Liaised with external partners, vendors, and stakeholders to ensure smooth collaboration on various projects.
- Handled confidential information with discretion, maintaining privacy standards within the organization.
- To assist in administrative duties and to provide general support to operational services.
- To effect simple research on matters pertaining to the division/section/unit, as and when required.
- Video shooting and editing for Public Service Excellence Award Ceremony
- Programming of PABX for the Ministry.
- Processing of invoices.
- Member in Event organizations Team.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Assisted in the preparation of annual reports which facilitated informed decision making at executive level.
Multimedia/News Reporter
Le Defi Media/ Radio Plus
04.2017 - 05.2019
- Conducted thorough research and fact-checking for accuracy, maintaining high journalistic standards in all published works.
- Covered multiple beats concurrently without compromising quality or timeliness, showcasing adaptability within the reporting role.
- Utilized data visualization tools to present complex information in an easily digestible format for readers.
- Coordinated effectively with photographers to ensure appropriate visual representation accompanied each story.
- Developed strong relationships with sources, leading to exclusive interviews and scoops on breaking news stories.
- Utilized social media effectively to promote content, resulting in higher visibility and increased reader interaction.
- Fact-checked videos and articles before publishing.
- Edited photos and created graphics for publication.
- Researched and analyzed newsworthy events, trends and issues.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Developed relationships with sources and contacts to gain additional insight.
- Crafting news articles, features, and reports for print, web, or digital platforms.
- Filming, editing, and producing video content for online or broadcast use.
- Recording and editing audio segments for podcasts, radio, or other audio platforms.
- Taking and editing photos to accompany stories or stand-alone photo essays.
- Publishing articles, videos, and multimedia content on websites and social media platforms.
- Ensuring all information is accurate, balanced, and adheres to journalistic standards and ethics.
Business Developer
Trait D'union Ltee
08.2015 - 01.2016
- Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
- Created reports and presentations detailing business development activities.
- Developed strong relationships with key clients for improved customer satisfaction and long-term partnerships.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Collaborated with sales and marketing departments to support client acquisition.
- Played a pivotal role in the successful acquisition of new clients by crafting compelling proposals that showcased the company''s unique value proposition.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Created and maintained database containing information on business proposals and contacts.
Trainee Teller
State Bank of Mauritius
11.2014 - 08.2015
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Education
Bachelor of Laws - Law
Open Univversity of Mauritius
Reduit 04.2001 -
Master of Arts - Communication And Public Relations
University of Technology Mauritius
La Tour Koenig, Port Louis 04.2001 -
Bachelor of Arts - Communication
University of Technology Mauritius
La Tour Koenig, Port Louis 04.2001 -
Skills
Document Management
Meeting facilitation
Information confidentiality
Schedule & calendar planning
Customer Service
Office Administration
Social media knowledge
Invoice Processing
Mail handling
Phone Etiquette
Customer Service-Oriented
Social Media Management
Report Writing
Filing and data archiving
Interpersonal Communication
Executive Support
Meticulous attention to detail
Presentation Development
Conflict Management
Teamwork and Collaboration
Problem-Solving
Data Entry
Multitasking
Excellent Communication
Decision-Making
Self Motivation
Critical Thinking
Effective Communication
Active Listening
Organizational Skills
Team building
Languages
English, French
Native language
Music, Reading, Sports
I am a Certified 2nd Dan Black Belt in Kyokushinkai Karate who enjoy all type of music. I practice other sports like football and swimming. I am actively a Gym Rat who enjoys the pain inflicted by the barbels at the gym. I also enjoy very good food.
Timeline
Management Support Officer
Ministry Of Public Service
05.2019 - Current
Multimedia/News Reporter
Le Defi Media/ Radio Plus
04.2017 - 05.2019
Business Developer
Trait D'union Ltee
08.2015 - 01.2016
Trainee Teller
State Bank of Mauritius
11.2014 - 08.2015
Bachelor of Laws - Law
Open Univversity of Mauritius
04.2001 -
Master of Arts - Communication And Public Relations
University of Technology Mauritius
04.2001 -
Bachelor of Arts - Communication
University of Technology Mauritius
04.2001 -
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