Riya
Philadelphia
Summary
Skilled in analyzing financial transactions for patterns of potential fraud or money laundering. Experience includes monitoring and investigating suspicious activities, enforcing compliance with regulatory standards, and providing thorough documentation of findings. Strong analytical skills combined with knowledge of banking regulations and anti-money laundering protocols have resulted in improved detection rates and prevention strategies. Adept at using software tools to enhance efficiency and accuracy in transaction monitoring processes. Detail-oriented Transaction Monitoring Analyst with a strong focus on KYC compliance and fraud detection. Proven ability to analyze suspicious activities and communicate effectively with stakeholders.
Overview
10
10
years of professional experience
Work History
Transaction Monitoring Analyst
Barclays
Pune
06.2024 - 03.2025
- Analyzed transaction data to detect suspicious activities and emerging trends.
- Reviewed alerts from monitoring systems for comprehensive investigation.
- Collaborated with compliance teams to ensure adherence to regulatory standards.
- Communicated with internal stakeholders regarding potential risks and concerns.
- Assisted in developing and refining transaction monitoring processes and procedures.
- Mentored junior analysts on best practices in transaction monitoring techniques.
- Participated in training sessions to enhance knowledge of fraud detection tools.
- Investigated alerts generated by automated monitoring systems, and took necessary action as required.
- Identified, investigated and reported on suspicious financial activity to the relevant authorities.
- Collaborated with other departments such as Compliance, Risk Management and Legal teams to investigate any suspicious activity found during reviews or investigations.
KYC Analyst
Barclays Global Service Centre
Pune
11.2022 - 05.2024
- Executed thorough investigations on customer backgrounds to ensure KYC compliance.
- Collaborated with cross-functional teams to enhance KYC procedures and reduce processing times.
- Reviewed and analyzed customer transactions to identify potential fraudulent activities.
- Conducted risk assessments on new clients to determine appropriate onboarding procedures.
- Maintained up-to-date knowledge of regulatory changes affecting KYC processes.
- Developed and implemented streamlined documentation practices for KYC records.
- Trained junior analysts on best practices for customer due diligence.
- Identified and escalated discrepancies in customer information to management promptly.
- Documented findings and recommendations for continuous improvement initiatives in KYC operations.
- Supported audit processes by providing comprehensive KYC documentation and reports.
- Facilitated training sessions to educate staff on KYC regulatory requirements and updates.
- Evaluated effectiveness of current KYC strategies and proposed enhancements.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
Fraud Prevention Specialist
Barclays Global Service Centre
Pune
08.2018 - 11.2022
- Conducted risk assessments to identify vulnerabilities within customer transactions and enhance fraud prevention measures.
- Implemented data monitoring systems to track suspicious activities, ensuring timely intervention and fraud detection.
- Developed and reviewed fraud prevention policies, ensuring compliance with regulatory requirements and industry standards.
- Trained team members on best practices for fraud detection and prevention, fostering a culture of vigilance.
- Investigated unusual account activity, gathering evidence and providing comprehensive reports to support management decisions.
- Assessed customer behavior patterns to identify potential fraud risks, enhancing overall security measures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Investigated and documented suspicious financial activity.
- Responded promptly to reports from customers regarding possible fraudulent activities.
Customer Service Representative
Hinduja Global Solutions
noida
06.2015 - 03.2016
- Managed customer inquiries through phone and online chat channels.
- Resolved issues by collaborating with cross-functional teams for effective solutions.
- Provided product information and guidance to customers regarding services offered.
- Maintained accurate records of customer interactions using CRM software.
- Escalated complex problems to supervisors for timely resolution and support.
- Trained new team members on customer service protocols and best practices.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce - Business Administration
Rohilkhand University
Uttar Pradesh06-2015
Executive Master of Science in Business Analytics - Business Analytics
University of The Cumberlands
Williamsburg, KYSkills
- Microsoft Excel
- Customer service
- Process improvement
- Suspicious activity reporting
- AML compliance
- Fraud detection
- Effective communication
- Anti-money laundering
- Financial crime prevention
- Customer due diligence
- Know your customer
Timeline
Transaction Monitoring Analyst
Barclays
06.2024 - 03.2025
KYC Analyst
Barclays Global Service Centre
11.2022 - 05.2024
Fraud Prevention Specialist
Barclays Global Service Centre
08.2018 - 11.2022
Customer Service Representative
Hinduja Global Solutions
06.2015 - 03.2016
Bachelor of Commerce - Business Administration
Rohilkhand University
Executive Master of Science in Business Analytics - Business Analytics
University of The Cumberlands