Rob Norris
S. Abington Twp.
Summary
Results-oriented Behavioral Healthcare executive with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration. Decisive leader promoting operational improvements, market expansion and positive corporate culture as keys to success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
GROUP PRESIDENT
Summit BHC
10.2022 - Current
- Leads a team of over 2000 staff members
- Oversaw the growth of SUD Treatment Group from 14 million in EBITDA in 2018 to 140 million in 2023
- Experienced in data analysis, developing data driven strategy and execution to produce desired results
- Implementation of new technologies to improve workflows and outcomes
- Skilled in recruitment and retention
- Implementation of growth strategies leading to record census numbers for the company
- Investment Committee member making decisions on both organic and De Novo growth strategies and investments
- P&L responsibility for a budgeted $550,000,000 in net revenue and 174,000,000 in EBITDA
- Oversight of operations on all detox, residential and outpatient programs treating co-occurring and substance use disorders
- Successfully leading strategies to optimize payor mix in a difficult governmental fiscal year
- Demonstrated sound fiscal management and operated within approved budgets while utilizing resources at maximum resulting in profit margins ranging from 22% to 34% YTD
- Leveraged knowledge and experience, building profitable and scalable facilities
- Refined existing policies to improve operations and enhance treatment modalities
- Developed strategic plan, driving sustainable revenue growth amongst stakeholders
- Led business, encouraging employee productivity and responsiveness to needs
- Created vision and strategic priorities that aligned with goals and visions of organization
- Identified opportunities to integrate evidence-based practice and research findings into policy and practice guidelines.
DIVISION VICE PRESIDENT
Summit BHC
04.2018 - 09.2022
- Grew division from 13 to 24 facilities
- Full P&L responsibility for the division
- Established departmental responsibilities and coordinated functions among departments and sites
- Directed, planned, or implemented policies, objectives, or activities of facilities, to maximize financial opportunity and to increase productivity
- Analyzed operations to evaluate company performance and to determine areas of potential improvement
- Directed and coordinated financial and budget operations to maximize investments and increase efficiency
- Interpreted and enforced policies and regulations to maintain alignment with corporate, accreditation body and state standards
- Implemented corrective action plans to solve organizational and departmental problems
- Presided over and served on boards of directors, management committees and other governing boards
- Ensured quality clinical programming.
MARKET CEO
Acadia Healthcare
07.2016 - 03.2018
- Developed policies and procedures to govern operations of organization
- Facilitated cross-departmental collaboration and communication
- Monitored metrics to track company's financial performance
- Collaborated with fellow executives and managers to implement innovative changes
- Oversaw general operations, analyzing results to develop long-term company plans
- Demonstrated sound fiscal management and operated within approved budgets while utilizing resources at maximum
- Analyzed operations to evaluate company performance and determined opportunities
- Oversight of adherence to state and accreditation regulations and standards.
MULTI-SITE EXECUTIVE DIRECTOR
Clearbrook Lodge and Pocono Mountain Recovery Center
07.2015 - 07.2016
- Developed policies and procedures to govern the operation of the organization
- Facilitated cross-departmental collaboration and communication throughout organization
- Monitored metrics to track company’s financial performance
- Collaborated with ownership to implement innovative changes
- Oversaw general operations, analyzing results to develop long-term company plans
- Demonstrated sound fiscal management and operated within approved budgets while utilizing resources at maximum
- Analyzed operations to evaluate company performance and to determine opportunities
- Developed strategic plan, driving sustainable revenue growth amongst stakeholders
- Oversight of adherence to state and accreditation regulations and standards.
EXECUTIVE DIRECTOR
Clearbrook Lodge
12.2014 - 07.2016
- Developed policies and procedures to govern the operation of the organization
- Facilitated cross-departmental collaboration and communication throughout organization
- Monitored metrics to track company’s financial performance
- Collaborated with ownership to implement innovative changes
- Oversaw general operations, analyzing results to develop long-term company plans
- Demonstrated sound fiscal management and operated within approved budgets while utilizing resources at maximum
- Analyzed operations to evaluate company performance and to determine areas of potential improvement
- Developed strategic plan, driving sustainable revenue growth amongst stakeholders
- Oversight of adherence to state and accreditation regulations and standards.
CLINICAL ADMINISTRATOR
Clearbrook Manor
06.2011 - 12.2014
- Clinical program management and development
- Oversight of clinical team and support staff
- Oversight of aftercare coordinators and continuum of patient care
- Oversight of UR department
- Community liaison responsibilities
- Ensure clinical documentation integrity and compliance.
UR Director
Clearbrook Manor
06.2007 - 05.2001
UR Coordinator
Clearbrook Manor
08.2006 - 05.2007
Education
BACHELOR OF SCIENCE (B.S.) IN COUNSELING -
Grand Canyon University
06.2011
HUMAN DEVELOPMENT AND FAMILY STUDIES -
Arizona State University
06.2014
Skills
- Organizational Growth
- Ethical Leadership
- Operational Excellence
- Data Driven Strategy
Certification
- CADC (2011-2017)
- CCS (2012-2017)
Member NABH Addiction Treatment Sub-Committee
Committee member since 2023 assisting in policy recommendations to NABH
Timeline
GROUP PRESIDENT
Summit BHC
10.2022 - Current
DIVISION VICE PRESIDENT
Summit BHC
04.2018 - 09.2022
MARKET CEO
Acadia Healthcare
07.2016 - 03.2018
MULTI-SITE EXECUTIVE DIRECTOR
Clearbrook Lodge and Pocono Mountain Recovery Center
07.2015 - 07.2016
EXECUTIVE DIRECTOR
Clearbrook Lodge
12.2014 - 07.2016
CLINICAL ADMINISTRATOR
Clearbrook Manor
06.2011 - 12.2014
UR Director
Clearbrook Manor
06.2007 - 05.2001
UR Coordinator
Clearbrook Manor
08.2006 - 05.2007
BACHELOR OF SCIENCE (B.S.) IN COUNSELING -
Grand Canyon University
HUMAN DEVELOPMENT AND FAMILY STUDIES -
Arizona State University
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