Robert Swords
Dover,PA
Summary
Proficient in supervising paint department operations, ensuring safety compliance and efficient inventory management. Expertise in assessing product quality and addressing complex customer inquiries, driving overall satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Paint Department Manager
Spangler’s ACE Hardware
Dover, PA
01.2023 - Current
- Supervised paint department functions, emphasizing quality assurance and strict compliance with safety regulations.
- Monitored and adjusted inventory levels, facilitating the timely acquisition of materials and supplies essential for production activities.
- Monitored and assessed finished products consistently, verifying alignment with established company specifications and customer expectations.
- Acted as a key resource for staff by establishing a reputation for in-depth product knowledge, effectively addressing complex inquiries and challenges.
- Utilized comprehensive product expertise and technical skills to assist customers with painting projects, cultivating a loyal clientele.
- Crafted innovative promotional displays that effectively showcased popular paint products and current color trends, resulting in increased customer interest.
- Oversaw daily operations of paint department, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on proper paint mixing techniques and customer service standards.
Marketing Specialist
Lowes Home Improvment
York, PA
05.2021 - 01.2023
- Analyzed market trends and customer feedback to refine promotional strategies and optimize product offerings.
- Conducted competitive analysis to identify opportunities for growth and differentiation in the home improvement sector.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
Correctional Officer
Dauphin County Prison
Harrisburg, PA
01.2006 - 01.2020
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections to maintain safety and security within the prison environment.
- Responded to emergencies, utilizing crisis intervention techniques to de-escalate situations.
- Monitored inmate behavior, documenting violations and implementing corrective actions as necessary.
- Trained new officers on operational protocols, safety procedures, and emergency response strategies.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Booked new inmates into facility and processed inmates for release.
Education
Associate of Applied Science - Design Drafting Technology
YTI
York, PA05.1990
Skills
- Staff training
- Inventory management
- Teamwork
- Customer service
- Excellent communication
- Team leadership
Timeline
Paint Department Manager
Spangler’s ACE Hardware
01.2023 - Current
Marketing Specialist
Lowes Home Improvment
05.2021 - 01.2023
Correctional Officer
Dauphin County Prison
01.2006 - 01.2020
Associate of Applied Science - Design Drafting Technology
YTI