Robert Childs
Philadelphia
Summary
Proven Respiratory Support Tech with a track record of optimizing patient care and equipment functionality at Miller Medical. Demonstrates exceptional problem-solving and interpersonal skills, ensuring high levels of customer satisfaction and team collaboration. Skilled in equipment troubleshooting and patient education, significantly enhancing operational efficiency and patient engagement.
Overview
21
21
years of professional experience
Work History
Respiratory Support Tech
Miller Medical
07.2014 - Current
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Develop and maintain a working knowledge of current Respiratory Programs.
- Assist patients with knowledge of the use of CPAP machine and troubleshoot problems with equipment.
- Retain knowledge of all procedures for PPE (Personal Protective Equipment, Infection Control and hazardous material handling.
Customer Service Technician
Invacare Rentals
03.2011 - 06.2014
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Interpersonal skills with the ability to establish relationships with diverse backgrounds.
Medical Equipment Technician
Young's Medical Equipment
02.2003 - 05.2010
- Collaborated with healthcare professionals to identify equipment needs and provide technical support for proper operation.
- Deliver and set-up Medical Equipment in 5 different counties.
- Maintained detailed documentation of work orders, repairs, and equipment inventory to ensure accurate records.
- Provided valuable training to hospital staff on the correct usage and handling of medical equipment, reducing user-related errors.
- Responsible for accurate paperwork as well as building professional relationships with customers.
Education
GED -
Morrell Dobbins Tech
Philadelphia, PA06.1998
Skills
- Culinary Cooking
- Bible Institute
- Lyft Driver
Timeline
Respiratory Support Tech
Miller Medical
07.2014 - Current
Customer Service Technician
Invacare Rentals
03.2011 - 06.2014
Medical Equipment Technician
Young's Medical Equipment
02.2003 - 05.2010
GED -
Morrell Dobbins Tech
Similar Profiles
Daniel JunenDaniel Junen
Concrete Foreman at Miller & Miller Inc.Concrete Foreman at Miller & Miller Inc.
Kyla ChurchKyla Church
Crust Brothers Pizza at Mark Miller, Ed MillerCrust Brothers Pizza at Mark Miller, Ed Miller
Emily LopezEmily Lopez
Aviation Environmental Sustainability Consultant at Harris Miller Miller And HansonAviation Environmental Sustainability Consultant at Harris Miller Miller And Hanson