Robert C. Welnoski Jr.
Moscow
Summary
Dynamic Support Specialist with extensive experience in Trimble and CAT technology sales, customer support, and training. Proven ability to deliver impactful solutions through a deep understanding of product applications while fostering team collaboration to achieve outstanding results. Adaptable to evolving needs with a strong focus on technical troubleshooting and customer engagement. Recognized for exceptional communication skills and a proactive approach to problem-solving, ensuring client satisfaction and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Support Specialist
Sitech Allegheny
Pittston, PA
06.2024 - Current
- Recognize and Prioritize concerns to troubleshoot and resolve customer's technical issues in a timely manner.
- Independently advise on product and software application and implementation guidance during the sales cycle as well as assist in the development of system configurations and proposals for customers.
- Lead the implementation of Technology as the dealer expert for hardware and software at point of sale as well as continued customer education.
- Collaborate with internal teams for Visionlink Subscription packages and Visionlink usage.
- Deliver Customized training on-site and/or in a classroom setting to customers of various levels of experience with Trimble and CAT technologies.
- Develop and maintain a training program and collect customer feedback to improve these services.
- Provide on-site, new systems (both on & offboard) training to new & existing customers.
- Provide Drone survey Training, Onboarding and Perform service flights and train on platform usage and deliverables.
- Provide Guidance to OEM Sales Departments for specific customer needs.
- Assisted in training new staff on customer service protocols and product knowledge.
- Nurture strategic partnerships and foster sustainable customer relationships.
Account Manager/Support Specialist
SITECH Allegheny
Pittston, PA
07.2022 - 06.2024
- Build and develop relationships with Trimble construction customers and expand our customer base.
- Successfully sell, rent, and RPO Trimble equipment or any other SITECH Portfolio products
- Tailor customer specific strategies that show the Features/Benefits/Value of all SITECH offerings and products.
- Ensure sales coverage of existing accounts and development of new accounts to increase market share.
- Coordinate with customers to discuss their specific needs, and potential business growth.
- Coordinate with customers on service, demos, and training
- Support customer service needs by connecting them to appropriate departments.
- Create quotes and coordinate the entire transaction through all departments.
- Dedicated to improving customer and internal results.
- Recognize and Prioritize concerns to troubleshoot and resolve customer's technical issues in a timely manner.
- Independently advise on product and software application and implementation guidance during the sales cycle as well as assist in the development of system configurations and proposals for customers.
- Lead the implementation of Technology as the dealer expert for hardware and software at point of sale as well as continued customer education.
- Collaborate with internal teams for Visionlink Subscription packages and Visionlink usage.
- Deliver Customized training on-site and/or in a classroom setting to customers of various levels of experience with Trimble and CAT technologies.
- Develop and maintain a training program and collect customer feedback to improve these services.
- Provide on-site, new systems (both on & offboard) training to new & existing customers.
- Provide Drone survey Training, Onboarding and Perform service flights and train on platform usage and deliverables.
- Provide Guidance to OEM Sales Departments for specific customer needs.
- Assisted in training new staff on customer service protocols and product knowledge.
- Nurture strategic partnerships and foster sustainable customer relationships.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans aligned with client goals and company objectives.
Support Specialist
SITECH Allegheny
Pittston, PA
07.2021 - 06.2022
- Recognize and Prioritize concerns to troubleshoot and resolve customer's technical issues in a timely manner.
- Independently advise on product and software application and implementation guidance during the sales cycle as well as assist in the development of system configurations and proposals for customers.
- Lead the implementation of Technology as the dealer expert for hardware and software at point of sale as well as continued customer education.
- Collaborate with internal teams for Visionlink Subscription packages and Visionlink usage.
- Deliver Customized training on-site and/or in a classroom setting to customers of various levels of experience with Trimble and CAT technologies.
- Develop and maintain a training program and collect customer feedback to improve these services.
- Provide on-site, new systems (both on & offboard) training to new & existing customers.
- Provide Drone survey Training, Onboarding and Perform service flights and train on platform usage and deliverables.
- Provide Guidance to OEM Sales Departments for specific customer needs.
- Assisted in training new staff on customer service protocols and product knowledge.
- Nurture strategic partnerships and foster sustainable customer relationships.
Field Service Technician/ Customer Resident Technician
Cleveland Brothers
Pittston, PA
06.2018 - 07.2021
- Service equipment by troubleshooting issues, performing inspections, repairs.
- Diagnosed and repaired mechanical issues on heavy equipment in field environments.
- Performed routine maintenance to ensure optimal performance and reliability of machinery.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Ensure equipment is properly repaired on a timely basis.
- Work side by side with service management and the customer to relay information pertaining to the repair.
Lead Mechanic/Fleet manager
Kuharchick Construction
Exeter, PA
11.2016 - 06.2018
- Oversee day to day operation of repair shop.
- Direct employees to perform tasks as assigned. Ensure proper quality of work.
- Attending auctions to assess value of vehicles and equipment.
- Order all parts associated with the repair to be performed.
- Attend and contribute to the safety committee as a committee member.
- Provide on call assistance to field foremen in the case of a break down.
- Submit employee time sheets and work orders completed on a timely basis.
- Provide technical expertise in all equipment decision making.
- Schedule all outside service work for equipment and trucks.
- Follow up with all work performed for quality assurance.
- Diagnosed complex mechanical issues and implemented effective repair solutions.
Field Service Technician
Cleveland Brothers
Pittston, PA
03.2011 - 11.2016
- Service equipment by troubleshooting issues, performing inspections, repairs.
- Diagnosed and repaired mechanical issues on heavy equipment in field environments.
- Performed routine maintenance to ensure optimal performance and reliability of machinery.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Ensure equipment is properly repaired on a timely basis.
- Work side by side with management and the customer to relay information pertaining to the repair.
Assistant Service Manager
Pep Boys
Wilkes Barre, PA
08.2009 - 05.2011
- Supervise and direct employees in the Service Center
- Responsible for effective operation of the service center to include Sales Productivity and Profitability
- Responsible for ensuring safe working conditions according to established policies and procedures.
- Responsible for maintaining federal and state regulations.
- Assist with shop inventory and tire inventory management
- Work Closely with Management team to achieve overall sales and operational objectives.
Field Service Technician
Cleveland Brothers
Pittston, PA
12.2006 - 06.2009
- Service equipment by troubleshooting issues, performing inspections, repairs.
- Diagnosed and repaired mechanical issues on heavy equipment in field environments.
- Performed routine maintenance to ensure optimal performance and reliability of machinery.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Ensure equipment is properly repaired on a timely basis.
- Work side by side with service management and the customer to relay information pertaining to the repair.
Education
No Degree -
Luzerne County Community College
Nanticoke, PA05-2011
High School Diploma -
Wyoming Valley West High School
Plymouth, PA06-2006
Skills
- Customer service
- Onboarding
- Remote support
- Customer relationship management
- Client communication
- Troubleshooting and Diagnostics
- Technical background
- Problem-solving
- Attention to detail
- Highly professional
Certification
10/2022 FAA UAS Part 107 License
Timeline
Support Specialist
Sitech Allegheny
06.2024 - Current
Account Manager/Support Specialist
SITECH Allegheny
07.2022 - 06.2024
Support Specialist
SITECH Allegheny
07.2021 - 06.2022
Field Service Technician/ Customer Resident Technician
Cleveland Brothers
06.2018 - 07.2021
Lead Mechanic/Fleet manager
Kuharchick Construction
11.2016 - 06.2018
Field Service Technician
Cleveland Brothers
03.2011 - 11.2016
Assistant Service Manager
Pep Boys
08.2009 - 05.2011
Field Service Technician
Cleveland Brothers
12.2006 - 06.2009
No Degree -
Luzerne County Community College
High School Diploma -
Wyoming Valley West High School